質問集（FAQ）

Regarding MyVolume address, it will change when your campus change.
Please check MyVolume address as it is written on the AMI.
In this address change, your data in MyVolume has no change.
An SRAS VPN  connention is required to connect to the AMI.

【AMI】
https://ami.sic.shibaura-it.ac.jp/

For details on how to connect to MyVolume from your personal computer, see "How to access from my personal computer" on the following page.

【MyVolume connection method】
https://web.sic.shibaura-it.ac.jp/3554126bda3ed7e7df6a785c1552bee2/page_20190704080248

For Windows 10, you can download the update tool from the Microsoft page.
Please refer to the following URL.

https://docs.sic.shibaura-it.ac.jp/MS/deskos.html#deskwin10inst

Try wiring directly from the information outlet in the laboratory to one computer and connecting to a network.

1. If you can connect
・ HUB is hung up
・ HUB looped between hubs
・ The network card of the computer connected to the hub is defective.

Many of them may be caused by HUBs installed in the laboratory. First, try restarting the HUB power supply.
If you have looped HUBs, you can connect to the network by connecting the wires normally.
* If the hub is not the cause, the computer network card is suspect. Connect one computer to one HUB and identify the defective computer.

2. If you can't connect

The switch port connected to the laboratory may not be connected for some reason. Please contact the Information System Division.

　goiken@sic.shibaura-it.ac.jp

Please check the following two points.

・You must be connected to SRAS VPN.
・Browser must be Internet Explorer (* Support for Windows 10 will end on June 15, 2022.) or Firefox.

For details on how to connect to SRAS VPN, please refer to the following URL
https://web.sic.shibaura-it.ac.jp/SRAS_VPN

If you are still experiencing the same problem, please try the following

・Clear the browser cache.
・Use of Private Window

You can log on by registering your password and expiration date in "Academic Windows (SIC)" at AMI (OW).

Others can view and edit your Google Drive only in the following two cases.

• You shared the folder with someone = You allow others to view and edit your folders and files.
• You was shared the folder by someone = You can view and edit other people's folders and files.

In the case of assignment submission, it is assumed that the faculty member is setting the folder. However, if there is a possibility that another person has accessed, urgently check the following.

1．Click on a file that may have been accessed → select "Show File Location".
　  ※ If "Display file location" is grayed out, there is no problem.

2．Check the path below "Search in Drive"
　  ●「My Drive > Classroom > ...」　→　In this case, the teacher may have made a mistake in setting folder sharing. Please contact the teacher.

　  ●「My Drive > ....」　→　In this case, you are sharing the folder yourself with someone else. Please cancel the sharing setting.

　  　https://support.google.com/drive/answer/2494893?co=GENIE.Platform%3DDesktop&hl=ja

　  ●「Shared Items > ....」　→　In this case, someone else has shared the folder with you. No one else can access your My Drive.

Please confirm that your PC is connected to SRAS VPN and you are using Firefox or Internet Explorer (* Support for Windows 10 will end on June 15, 2022.) .


Please refer to following link to connect SRAS VPN.
https://web.sic.shibaura-it.ac.jp/SRAS_VPN

When you accesss S*gsot, please enter your ID and password.
ID：student number
Password：Windows / ADFS password

If  "S*gsot supports the following browsers" is displayed,
download & install Firefox from URL as below, and access S*gsot using Firefox.

https://www.mozilla.org/ja/firefox/new/

If the correct input is made and you are still unable to log in, clear the browser cache or restart the PC.
*For information on how to clear the cache, search for "firefox" + "cache clear".

You can connect to the university network via SRAS VPN from your home. For more detail, please read the “SRAS VPN (Virtual Private Network)” page and set up your computer (smartphone) referring to the manual in the guide column.

 When you use the VPN, you have to apply for SRAS VPN with AMI first (except connecting via GlobalProtect).

If you can't see a specific page even though you are connected, refer to "Cannot see S * gsot (Windows10)".

* AMI requires to access from the campus network.

When it do not advance earlier with being communicating, you change the browser of the errand to Firefox, and please try it.
You install downloading & from the following, and please access S*gsot from Firefox.

https://www.mozilla.org/ja/firefox/new/

When you use Firefox, please revise it in latest Firefox.

Please ask the instructor who is in charge of the lesson and ask for recording and distribution.
You can also use Zoom on your smartphone, so if you have plenty of data communication, you can also join using a mobile line.

There are multiple folders in your account, such as MyVolume and ShareFolders, depending on the purpose.

The following is a guide to MyVolume and ShareFolders, two of the most frequently used of these.

Please refer to the following manuals for details on how to connect each one.

【MyVoume】
https://web.sic.shibaura-it.ac.jp/3554126bda3ed7e7df6a785c1552bee2/page_20190704080248

【ShareFolders】
https://web.sic.shibaura-it.ac.jp/3554126bda3ed7e7df6a785c1552bee2/page_20190202024142

To access these folders from off-campus, you need to connect to SRAS VPN.
Please refer to the following manuals about how to connect SRAS VPN.

【How to connect to SRAS VPN】
https://web.sic.shibaura-it.ac.jp/SRAS_VPN

If you reinstall Office under the University's account after your own license has expired, you may receive a "System error: 0x80070005" at startup. Please refer to the following to uninstall Office completely.

Uninstall Office from a PC

After completing the uninstallation, restart your computer and install Office from the link below.

https://portal.office.com/OLS/MySoftware.aspx

Below is the page to check the installation method.

Microsoft Office

The SRAS VPN service is required for course registration and access to the AMI,

You don't need to be connected to a VPN to teach online.

Is your home line wired (FLET'S, au Hikari, Nuro Hikari, etc.)?
If it is wired, Line speed can be measured at 
https://fast.com .
(Please note that wireless will consume packet data.）

In real-time delivery lessons such as Zoom,
Normally, if you get about 1.2 Mbps, you can watch with sufficient image quality.

Network error is an error that occurs when normal communication with the server is not possible.
The following causes are possible, so please try each one.

1.Connest to VPN
If you do not seem to be connected to VPN, please connect to VPN and try again.

2.Manually enter the ShareFolders address
If you are copying and pasting the address of the ShareFolders from the AMI or manual,
please try manually instead of copying.
(copy and paste may not work due to the character code) 
Also, try handing out the address in Explorer instead of assinging a network drive.  

3.Turn off the security software once
The connection to the ShareFolders may be blocked by the security software running on your PC,
so please turn off the security software for a day before you try.

4.Change the VPN connection method
If you are currently connected with GlobalProtect, please try another connection method such as SSTP and try the above procedure again.

If the same file name exists in the submission destination folder, it cannot be submitted.
Please change the file name and submit again.

I tried to access ”ShareFolders", but after repeatedly entering the password, the message "Your password is incorrect" or "User account does not have access to ShareFolders" appears.  And inaccessible.

Please check "ShareFolders" user name and password.

Example:

・windows
　aa00000@sic
　Same as Scomb password

・macOS
　aa00000
　Same as Scomb password

・Guide page
　Assignment submission folder（ShareFolders)

Select “Folder Options” in “Tools”.

"Advanced" on the "View" tab: Uncheck "Use simple file sharing" and click the OK button.
The “Security” tab is now displayed.

Below is the site for Dell's Windows 10 initial setup instructions (Japanese). Please refer to this explanation on this site.

https://www.dell.com/community/Microsoft/Windows10%E5%88%9D%E6%9C%9F%E3%82%BB%E3%83%83%E3%83%88%E3%82%A2%E3%83%83%E3%83%97%E6%89%8B%E9%A0%86/td-p/5292028

• Basically, please start setup from [2] on the site when proceeding with initial setup. ([1] is the procedure when you want to use a local account.) 
• When setting up, the adress " ***@sic.shibaura-it.ac.jp" cannot be used as a Microsoft account.
• The power button (on the upper right of the keyboard) is a fingerprint sensor. Please set the fingerprint authentication there. If you don't use it, you can skip it from the lower left.

If you have been able to connect to a share folder or download server, you may suddenly find yourself unable to connect.

Old information may have been registered in your credentials.

Please try clearing your credentials in the following way.
Access the Control Panel, go to User Accounts → Credentials Manager, and look at Windows Credentials on the Credentials Manager page.

There may be some old credentials left in the Windows credentials.
Please delete the old credentials of "yshare.sic.shibaura-it.ac.jp", "oshare.sic.shibaura-it.ac.jp", "*Session" or "download2.sic.shibaura-it.ac.jp", and restart your PC. Please restart your PC.

After that, please try to connect to the server again.
If this does not work, please try deleting the other credentials as well.

Part-time lecturer and staff do not have the same Gmail account and Gmail address.※Some people are the same.
Please be sure to check and set when you start using Gmail.

• Gmail account

6 numbers starting with i @shibaura-it.ac.jp

• Gmail address

Family name.first name.1 letter of the alphabet.1digit@sic.shibaura-it.ac.jp
Family name.first name.1 letter of the alphabet.1digit@shibaura-it.ac.jp

•  Guide

How to set gmail sending address for part-time lecturer and staff