FAQ

I can't sign in to Zoom with ADFS (MacOS).

Category: Zoom

No matter how many times I enter my ADFS login account and password in Zoom, I can't proceed.

 

The Keychain Access application may store the wrong login information for Zoom.
Please try the following.

1. Open the Keychain Access application
2. "Show Keychain" from the "View" menu If the keychain is not displayed 
3. Click the upper "Login" in the left band and click the lower "Password".
4. Right-click to delete the two lists labeled "Zoom..." from the "Name" list displayed in the right frame.
5. Restart your Mac.
6. Sign in to Zoom again.