Information

01/25/2023 16:30~
Microsoft365 is experiencing disability.

01/25/2023 23:31
The system has been restored.

We experienced an Azure outage during the winter break.
The system has now been restored.
We apologize for any inconvenience this may have caused to ScombZ.

Date of Occurrence:

Approximately 12/30/2022 to 10:30am on 01/01/2023
Scope of impact: Uploading and downloading of attached files such as educational materials and assignments in ScombZ LMS

Cause:

File access errors due to storage mount failure caused by Azure failure or maintenance. The error was caused by a storage mount failure due to an Azure failure or maintenance. Normally, the storage is automatically mounted after a failure, but for some reason it was not remounted. However, for some reason, it was not remounted.

Recovery method:

Remount on the CITS side and restart the service.
Translated with www.DeepL.com/Translator (free version)

We are currently experiencing difficulties with some features of Outlook and Teams.

Beginning today (2022-12-02) at approximately 10:00 a.m.
Outlook is currently experiencing outages in Microsoft 365.
As a result, some functions using Exchange, such as searching in Teams
Exchange, such as searching in Teams.

We are gathering information on the situation, although no official announcement has been made at this time.
We apologize for any inconvenience this may cause, and ask for your patience as we work to restore the system.

12:12 The outage has improved significantly, and the service is being monitored and the cause is being investigated.

2022/11/15　We are currently experiencing problems with the SRAS wireless LAN.
Please use eduroam.

09:20　The system has been restored.
We apologize for any inconvenience caused.

2022/10/15 The problem of receiving e-mails was resolved at around 5:03 p.m.

Cause: The mail delivery from the cloud service for mail security to the campus mail server had failed and mail could not be received.

Coping: The old mail server was disconnected and the configuration was changed so that the mail would be received on a different mail server.

We apologize for any inconvenience this may have caused.

We are experiencing connection problems with our Linux server oli.
We apologize for any inconvenience caused.

Please use the yli server.

Remotely connectable servers

The oli server was restored on 09/30 (Fri.).

Tuesday, 09/27/2022

Today, at approximately 11:20 a.m., a failure occurred on a server on campus.
This outage has spread to the entire server and
The failure was spreading to the entire server, and caused a wide range of problems such as wireless LAN connection failure, card printing failure, name resolution in DNS, etc. We are now working hard to restore the system.

We are currently working hard to restore the servers, and the problem is being resolved one by one.
However, as mentioned above, due to the wide range of failures
However, as mentioned above, it is taking a long time to recover.
ScombZ, wireless LAN, Zoom, and other services have been restored.

If the services you are using are not working properly, please contact us.
We apologize for the inconvenience and ask that you try again later.

We apologize for any inconvenience this may cause.
We apologize for the inconvenience and thank you in advance for your patience.

Microsot Azure Outage

Since about 15:00 on 8/30/2022, there has been a failure in Microsoft Azure. As a result, Scomb's email delivery has been suspended.

The emails are expected to be delivered sequentially after the Microsoft Azure failure is restored.

We apologize for the inconvenience to our users and ask that you please wait until the system is restored.

Azure Status

It has now been restored.

There was a communication failure of eduroam on Friday, July 1, 2022 around 9:00~9:15.

It has now been restored.

A Kyocera support engineer has contacted us about a problem that occurs when opening and printing a PDF file in Edge, regardless of the Kyocera model.

When printing a PDF file from an office terminal using Edge, a system error occurs and the printer warns to restart.

When printing from a student/faculty/staff terminal, the error occurs when the card is held up.

• Please print PDF without using Edge.
  Download the PDF, open it with Acrobat, etc., and print it.
  Use a web browser other than Edge.

• In case of failure, the error will not be avoided unless the job is deleted.

  
  【In case of office printer】

  (1) Cancel the data stored in the queue.
  Windows menu > Settings > Devices > Printers and Scanners > Click printer name > Open Queue
  Right-click on the name of a file that has not been printed and "Cancel".

  (2) Restart the Kyocera printer.

   

  【For printers that require a student/staff ID card to be held over the printer】

  Please contact the Information Center for Academic Affairs to delete the job.

   

Thank you for your cooperation.

Around 5/24 AM 9:00, Wireless LAN management controller experienced a problem and restarted. This problem caused WiFi connection failure on laboratory area.

It was recovered around AM 9:30. We apologize for inconvenience.

On Thursday 1/20, from 11:40 to 11:50, WiFi connection failure have occurred in Omiya campus because of a problem of the authentication server.

Now, it works normally.

About Microsoft Stream Trouble

Dear Students, Faculty and Staff

This is an announcement from the Information Network System Division.

Subject: Trouble with Microsoft Stream

Since yesterday, there has been a problem with Microsoft Stream.
We are currently investigating the issue, and would like to inform you of the current situation.

Status of the problem:
There is a problem that students are unable to view the video uploaded to Microsoft Stream even after setting the access permissions to allow only those who are enrolled in the class to view the video.
However, this setting is not reflected and students cannot view the videos.

Status of investigation:
We have created a class group as a class template in Microsoft Teams.
The above issue has been occurring since this week when a group with the visibility: HiddenMembers parameter is set to a group created using this class template and set as a Microsoft Stream permissions group.
We are currently inquiring with Microsoft about whether or not the specification has changed and whether or not there is a problem.

What to do for the time being:
If the content of the class video does not contain copyright, you can check the "Allow everyone in the company to view this video" checkbox in the access permission settings, and all students will be able to view it.

We apologize for any inconvenience this may cause.
We will post an announcement on the Center for Science Information website as soon as the situation progresses.

On Thursday, November 26, from around 15:00, there was a problem with recording in the Zoom cloud (Japan).
At around 17:00 on the same day, as an emergency measure, the location of the cloud recording data was changed from Japan to the U.S., and recording became possible.

At around 19:00 on the same day, we received a call that the problem had been restored, so we changed the storage location of the recording data to the server in Japan.

We apologize for any inconvenience this may cause to users.

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Until around 12:00 (2021/08/19), there was a problem that could not connect to the SRAS wireless LAN on the Omiya campus. 

Currently, we have restored. We apologize for the inconvenience. 

About network failure between campuses (occurred on 8/12)

Today (8/12) from 13:00 to 17:00, the network between campuses became unstable intermittently during maintenance work of network equipment. 

We apologize for any inconvenience caused to all users. 

From 22:30 on July 17th, 2021 to 23:30 on 18th, there was a problem with single sign-on (SSO) to the following services

• Zoom
• Adobe ID

Two weeks before the expiration date of the digital certificate used for SSO, a new digital certificate was automatically issued, and the positive and negative certificates were switched, but users were unable to log on to Zoom, Adobe, and other systems that do not support the positive and negative switching.

We manually switched to the new certificate at around 23:30 on the 18th, and the problem has been restored.

We apologize for any inconvenience this may have caused.

2021/05/21　There was a communication failure between 17:32 and 18:15.
There was a network failure at Toyosu Campus.

This failure was caused by the core switch, and Scomb, SRAS-VPN, and extension phones were also affected.

We apologize for any inconvenience this may have caused.

April 19, 10:35 a.m.: The login problem of the source system has been recovered.
We apologize for the inconvenience caused to users.

As of April 19, 9:30 a.m.
We apologize for any inconvenience caused.

We apologize for any inconvenience this may cause you.

We will contact you as soon as the situation changes.

Please note that the Windows Update KB5000802 of 3/10 contains a bug, and after the update, Kyocera printers will always give a blue screen when printing.

At first, please try this procedure:

1. Make sure that your PC has enough battery power.
   • We recommend connecting to a power source if possible.
2. Select Start menu (Windows Logo) > Settings > Update&Security > Windows Update, then click [Check for updates].
3. If update is available for your PC, installation begins automatically.(This may take a while.)
4. If it shows that "Optional updates available", please install them.
   • Select only OS Update. "Driver updates" are not necessary.
5. After installation finished, click [Restart now].
6. After your PC restarted, please try printing again.

Kyocera website: Since Windows Update, there has been a problem: "When printing, a blue screen error appears and a forced reboot occurs, preventing printing.

https://www.kyoceradocumentsolutions.co.jp/support/information/info_20210312.html