Information

April 19, 10:35 a.m.: The login problem of the source system has been recovered.
We apologize for the inconvenience caused to users.

As of April 19, 9:30 a.m.
We apologize for any inconvenience caused.

We apologize for any inconvenience this may cause you.

We will contact you as soon as the situation changes.

Please note that the Windows Update KB5000802 of 3/10 contains a bug, and after the update, Kyocera printers will always give a blue screen when printing.

At first, please try this procedure:

1. Make sure that your PC has enough battery power.
   • We recommend connecting to a power source if possible.
2. Select Start menu (Windows Logo) > Settings > Update&Security > Windows Update, then click [Check for updates].
3. If update is available for your PC, installation begins automatically.(This may take a while.)
4. If it shows that "Optional updates available", please install them.
   • Select only OS Update. "Driver updates" are not necessary.
5. After installation finished, click [Restart now].
6. After your PC restarted, please try printing again.

Kyocera website: Since Windows Update, there has been a problem: "When printing, a blue screen error appears and a forced reboot occurs, preventing printing.

https://www.kyoceradocumentsolutions.co.jp/support/information/info_20210312.html

The remote office terminal connection failure that occurred on the morning of February 17 (Wed.) was caused by irregular IP assignment to virtual machines due to suspicious behavior of the DHCP server.

After repairing the DHCP server, the connection to the remote office terminal was restored without any problems.

We apologize for the inconvenience.

2021/01/29　A communication disoder occurred between 16:30 and 17:00.

We apologize for the inconvenience this has caused you.

2021/01/23　The network connection failure caused by the equipment failure that occurred on laboratory building 4F of Toyosu campus today was restored at 16:52 by replacing the spare equipment.

We apologize for the inconvenience.