FAQ

2021/03/15　Kyocera Printer Output Problems after Windows Update (windows fix program update)

Category: Disability（障害）

Please note that the Windows Update KB5000802 of 3/10 contains a bug, and after the update, Kyocera printers will always give a blue screen when printing.

 

At first, please try this procedure:

  1. Make sure that your PC has enough battery power.
    • We recommend connecting to a power source if possible.
  2. Select Start menu (Windows Logo) > Settings > Update&Security > Windows Update, then click [Check for updates].
  3. If update is available for your PC, installation begins automatically.(This may take a while.)
  4. If it shows that "Optional updates available", please install them.
    • Select only OS Update. "Driver updates" are not necessary.
  5. After installation finished, click [Restart now].
  6. After your PC restarted, please try printing again.

 

Kyocera website: Since Windows Update, there has been a problem: "When printing, a blue screen error appears and a forced reboot occurs, preventing printing.

https://www.kyoceradocumentsolutions.co.jp/support/information/info_20210312.html