2023/01/07　ScombZ Failure Due to Azure Failure (Restored)

Category: Disability（障害）

We experienced an Azure outage during the winter break.
The system has now been restored.
We apologize for any inconvenience this may have caused to ScombZ.

 

Date of Occurrence:

Approximately 12/30/2022 to 10:30am on 01/01/2023
Scope of impact: Uploading and downloading of attached files such as educational materials and assignments in ScombZ LMS

Cause:

File access errors due to storage mount failure caused by Azure failure or maintenance. The error was caused by a storage mount failure due to an Azure failure or maintenance. Normally, the storage is automatically mounted after a failure, but for some reason it was not remounted. However, for some reason, it was not remounted.

Recovery method:

Remount on the CITS side and restart the service.
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