FAQ

2022/06/10　Printing problems with PDFs opened on Microsoft Edge

Category: Disability（障害）

A Kyocera support engineer has contacted us about a problem that occurs when opening and printing a PDF file in Edge, regardless of the Kyocera model.

When printing a PDF file from an office terminal using Edge, a system error occurs and the printer warns to restart.

When printing from a student/faculty/staff terminal, the error occurs when the card is held up.

 

  • Please print PDF without using Edge.
    Download the PDF, open it with Acrobat, etc., and print it.
    Use a web browser other than Edge.

  • In case of failure, the error will not be avoided unless the job is deleted.


    【In case of office printer】

    (1) Cancel the data stored in the queue.
    Windows menu > Settings > Devices > Printers and Scanners > Click printer name > Open Queue
    Right-click on the name of a file that has not been printed and "Cancel".

    (2) Restart the Kyocera printer.

     

    【For printers that require a student/staff ID card to be held over the printer】

    Please contact the Information Center for Academic Affairs to delete the job.

     

Thank you for your cooperation.