FAQ

Cannot enter S*gsot because cannot connect to GlobalPlotect

Category: VPN

【Solution1】

The symptom may be improved by restarting your PC.

※Normally, when you open GlobalProtect, "Not connected" is displayed in bold in the center, but in rare cases it may be displayed as "Disconnected". At this time, there seems to be no response even if you click "Connect".
In most cases, restarting the PC will return to the "not connected" notation and the connection will be correct.

【Solution1】

If restarting does not improve the symptom, uninstall GlobalProtect and then install it again.
In that case, please go to the following manual URL and refer to the manual that matches the OS of your PC from the guide at the bottom of the page.

SRAS VPN

 

【The other solutions】