質問集（FAQ）

①Click on the Global Protect icon on the screen.

※Click on the Global Protect icon in the screen. If the icon is not visible, display all hidden icons.
②When the Global Protect window appears, click the [≡] in the upper right corner and then click "Settings".
③When the Global Protect settings window appears, click on "Troubleshooting" and then click on "Collect Logs".
④Click on "Troubleshooting" and then click on "Collect Logs.

【Solution1】

The symptom may be improved by restarting your PC.

※Normally, when you open GlobalProtect, "Not connected" is displayed in bold in the center, but in rare cases it may be displayed as "Disconnected". At this time, there seems to be no response even if you click "Connect".
In most cases, restarting the PC will return to the "not connected" notation and the connection will be correct.

【Solution1】

If restarting does not improve the symptom, uninstall GlobalProtect and then install it again.
In that case, please go to the following manual URL and refer to the manual that matches the OS of your PC from the guide at the bottom of the page.

SRAS VPN

【The other solutions】

• I tried to connect to GlobalProtect, but instead of "Connected", "Connecting" and "Continuing" continue to appear (Mac OS)
• GlobalProtect indicates "Connection failed"

Open the window by clicking on the "Three Lines" and then on "Settings".

Make sure that "User" is correct. If you make a mistake, "sign out".
Make sure the Portal server name is correct. "Edit" or "Delete" if wrong and enter the correct server name.

Click Connect again.

username：ScombID（except "@sic"）
password：same in Scomb

【The other solutions】
・Cannot enter S*gsot because cannot connect to GlobalPlotect
・I tried to connect to GlobalProtect, but instead of "Connected", "Connecting" and "Continuing" continue to appear (Mac OS)

There is a possibility that the OS has disabled the GlobalProtect function or the set address is incorrect.
First,
Open "System Preferences" on your Mac and open "Security & Privacy" to display the screen of step 3 in the manual.
Select "Allow applications from App Store and trusted developers" and click the "Allow" button below it.
If you still cannot connect, the address may be incorrect, so once you uninstall → install, you can enter the server URL again.

There is a manual for each OS from the following URL> Guide> GlobalProtect.
https://web.sic.shibaura-it.ac.jp/SRAS_VPN

[Symptoms]
Why can't I connect to the Internet from my laptop even if Microsoft IE and Edge are connected by VPN only?
If you can't connect anything, try it.

[Solution]
① Access "Internet Options" (accessible from the search button in the start button on the lower left)

➡ “Internet Properties” pops up
② Click “Connect” on the tab
③ Click “SRAS VPN” in the box under “Dial-up and Virtual Private Network Settings”
④ Click “Settings”

➡ “Local Area Network (LAN) settings” pops up
⑤ Uncheck “Automatically detect settings” in “Automatic settings”
⑥ Adapt the changes and finish