質問集（FAQ）

The email address used for Adobe ETLA (Enterprise Term License Agreement) is
[student ID@sic.shibaura-it.ac.jp].

If you are using the address [student ID@shibaura-it.ac.jp] and you want to use Adobe ETLA, please cancel your subscription.
After that, please check the following page before using it.
https://web.sic.shibaura-it.ac.jp/AdobeETLA2021

If you have already signed up using the address [student ID@sic.shibaura-it.ac.jp], please log out and log in again.

When you do this, be sure to select "Company or School Account" in your account selection.
Please refer to step 3 on the following page.
https://web.sic.shibaura-it.ac.jp/page_20200424074251

There is an Adobe troubleshooting page that corresponds to the error you reported.
Please access from the following URL and try Solution 3 described.

https://helpx.adobe.com/jp/creative-cloud/kb/creative-cloud-missing-damaged.html

If solution 3 does not work, try another solution.
If that doesn't work, please contact Adobe Support.

Because I signed up for  Adobe account using my college e-mail adress by myself before, I couldn't log in with my college account. 

There is no problem in itself.
Please select "company or college account".
Try to log in again. 

 We have the page the way to check if you have successfully logged in to Adobe ETLA  or not in our web site.

Click the URL below and follow the step.

【How to check whether you successfully logged in with Adobe ELTA 】

https://web.sic.shibaura-it.ac.jp/faqs/faq_questions/view/74/8a48e9cab1a63fcf8a4a1297bb4e6b5d?frame_id=163

 If you couln't log in with the step as above, pease check the URL below and try t install again.

【Adobe ETLA】

https://web.sic.shibaura-it.ac.jp/AdobeETLA2021

 How to check whether you successfully logged in with Adobe ELTA. 

You can check whether you logged in with your persomnal college account by followig the step below.

１.Please access to "https://account.adobe.com/".

２.You can see the followig profile page.

•  "[your student number]@sic.shibaura-it.ac.jp" is displayed in the Profile.
  ※ You need "sic" between @ and shibaura-it.ac.jp.
• "Adobe for Enterprise" is displayed.

Please check the above two points.

３.Click "View and download my apps".

The following page is displayed. If you can download any software, you have successufully logged in.

The Adobe ETLA license expires upon graduation.
If you do not perform the renewal procedure individually, it will not be automatically renewed.

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