If your OS is a Mac, there is a possibility that the OS has disabled the GlobalProtect function or the set address is incorrect.
Please follow the steps on the following pages.
If your OS is other than Mac, there is a possibility that the address is incorrect.
You can input the URL of the server again by uninstalling once and then installing.
You can connect to the university network via SRAS VPN from your home. For more detail, please read the “SRAS VPN (Virtual Private Network)” page and set up your computer (smartphone) referring to the manual in the guide column.
When you use the VPN, you have to apply for SRAS VPN with AMI
If you can't see a specific page even though you are connected, refer to "Cannot see S * gsot (Windows10)".
* AMI requires to access from the campus network.
Due to Windows Update, VPN can't connect in some cases.
Please delete your existing VPN connection settings and reconfigure them.
The following are the delete settings.
Windows Start menu ＞ settings ＞ Networks ＞ VPN
Then click on the corresponding VPN connection name and click "Delete".
Once the deletion is complete, set up the VPN again.