質問集（FAQ）

Windows： \\download2.sic.shibaura-it.ac.jp\download
MacOS： smb://download2.sic.shibaura-it.ac.jp\download

Try to access the above address.
If you can connect, there is a download folder in it, so you can click on it to access the target page.
If you still cannot access, please try the following methods. 

1.Change the connection method of SRAS VPN
The main VPN connection methods are GlobalProtect and SSTP.

If you are currently using GlobalProtect, you change your connection method to SSTP.
If you are currently using SSTP, you change your connection method to GlobalProtect.

After that, please try to connect to SRAS VPN and access the download server.
Please refer to the following pages for more information on each connection method
https://web.sic.shibaura-it.ac.jp/SRAS_VPN

2.Change of access point
Please try to access   download2.sic.shibaura-it.ac.jp
If you are able to connect, you will find a download folder there and you can click on it.

3．Clear credentials
Go to Control Panel and go to User Accounts → Credential Manager and see Windows Credentials on the Credential Manager page.
The Windows credentials may still have the old credentials.
In that case, please delete the old credentials and restart the PC.
After restarting, I hope you will try connecting to the download server again.

4．Disable firewall
Communication may be blocked by virus software or firewall of OS such as Windows.
Try stopping each firewall.

5.Using Remote Desktop
If you are still unable to connect after trying the above methods, please connect to the Shibaura windows server.

Please launch the Remote Desktop Client while connected to SRAS VPN.

If you belong to Toyosu and Shibaura campus, please contact   ywi.sic.shibaura-it.ac.jp  .

If you belong to Omiya campus, please contact owi.sic.shibaura-it.ac.jp .

If you use the Windows operation system, you can use the remote desktop clients is standard equipment.
But for other operating systems, it is necessary to install the application.

After the connection is made, go to the remote server and enter   \\download2.sic.shibaura-it.ac.jp\download   in Explorer.

[Remote desktop connection method]
(Windows)https://web.sic.shibaura-it.ac.jp/Remote_desktop_win
(MacOS)https://web.sic.shibaura-it.ac.jp/Remote_desktop_mac

In Windows10, if you start exe on a network drive, there is a problem that you cannot proceed.

Please copy and paste each folder containing the exe file to your local desk (desktop, etc.) and start it from there.

*You can delete the folder on the desktop after the installation.

You will need to assign a network drive or add Windows credentials in the Credentials Manager. 

To add credentials, go to "Control Panel" > "User Accounts" > "Credential Manager" > "Windows Credentials" > "Add Windows Credentials".

Credential Manager" can also be opened by executing "control.exe /name Microsoft.CredentialManager" in "Run as".

Please add the correct credentials from Add Windows Credentials.

Regarding MyVolume address, it will change when your campus change.
Please check MyVolume address as it is written on the AMI.
In this address change, your data in MyVolume has no change.
An SRAS VPN  connention is required to connect to the AMI.

【AMI】
https://ami.sic.shibaura-it.ac.jp/

For details on how to connect to MyVolume from your personal computer, see "How to access from my personal computer" on the following page.

【MyVolume connection method】
https://web.sic.shibaura-it.ac.jp/3554126bda3ed7e7df6a785c1552bee2/page_20190704080248

There are multiple folders in your account, such as MyVolume and ShareFolders, depending on the purpose.

The following is a guide to MyVolume and ShareFolders, two of the most frequently used of these.

Please refer to the following manuals for details on how to connect each one.

【MyVoume】
https://web.sic.shibaura-it.ac.jp/3554126bda3ed7e7df6a785c1552bee2/page_20190704080248

【ShareFolders】
https://web.sic.shibaura-it.ac.jp/3554126bda3ed7e7df6a785c1552bee2/page_20190202024142

To access these folders from off-campus, you need to connect to SRAS VPN.
Please refer to the following manuals about how to connect SRAS VPN.

【How to connect to SRAS VPN】
https://web.sic.shibaura-it.ac.jp/SRAS_VPN