質問集（FAQ）

If you have any questions about class attendance, please contact the instructor directly.

The contact information of the instructor can be found on the class page in the Scomb LMS.
Please check under "Related Links" on the left side of the relevant class page.
It will be listed as "Faculty Contact Information".

Also, if you have left your imprint before the time when you are allowed to imprint, you may be counted as absent.

Please make sure to check if the time is available for imprinting before imprinting.

We are not in charge of Super EIGO/ e-learning, so we cannot answer here.
Please contact the Student Affairs Division on your campus.

The contact information for the Student Affairs Division can be found in the "Current Students" column on the next page.

https://www.shibaura-it.ac.jp/inquiry/

Maruzen e-books can be used without authentication by connecting to SRAS-VPN.
* Gakunin is not available

If you cannot use it even if you connect to SRAS-VPN,
I hope you can clear your browser's cache.
The method of clearing the cache differs depending on the browser, so
For example
Please search for "Chrome cache deletion" etc.

Please check this URL for instructions on how to obtain it, and then follow the prescribed procedures.

https://www.shibaura-it.ac.jp/visitor/alumni/guide/certificate/

You can find out more about your university's academic calendar at the following URL.
https://www.shibaura-it.ac.jp/campus_life/school_calendar.html

For a detailed schedule for your department, please contact the Student Affairs Office or your departmental faculty member.

You do not have access to undergraduate data.

Data saved in My Volume of graduates and graduates will be deleted after the account is suspended.

https://web.sic.shibaura-it.ac.jp/faqs/faq_questions/view/337/70da7afb465c19e202539ba0bbb7cc4e?frame_id=544

We are not in charge of grades, so we cannot answer here.
Please contact the Student Affairs Division on your campus.

The contact information for the Student Affairs Division can be found in the "Current Students" column on the next page.

https://www.shibaura-it.ac.jp/inquiry/

The Student Affairs Office will be in charge of inquiries regarding class questionnaires.
We apologize for the inconvenience, but please contact the Student Affairs Office of your campus directly.

Inquiry form↓
https://www.shibaura-it.ac.jp/en/inquiry.html

Please check the following two points.

・You must be connected to SRAS VPN.
・Browser must be Internet Explorer (* Support for Windows 10 will end on June 15, 2022.) or Firefox.

For details on how to connect to SRAS VPN, please refer to the following URL
https://web.sic.shibaura-it.ac.jp/SRAS_VPN

If you are still experiencing the same problem, please try the following

・Clear the browser cache.
・Use of Private Window

If you have been able to connect to a share folder or download server, you may suddenly find yourself unable to connect.

Old information may have been registered in your credentials.

Please try clearing your credentials in the following way.
Access the Control Panel, go to User Accounts → Credentials Manager, and look at Windows Credentials on the Credentials Manager page.

There may be some old credentials left in the Windows credentials.
Please delete the old credentials of "yshare.sic.shibaura-it.ac.jp", "oshare.sic.shibaura-it.ac.jp", "*Session" or "download2.sic.shibaura-it.ac.jp", and restart your PC. Please restart your PC.

After that, please try to connect to the server again.
If this does not work, please try deleting the other credentials as well.