質問集（FAQ）

Regarding MyVolume address, it will change when your campus change.
Please check MyVolume address as it is written on the AMI.
In this address change, your data in MyVolume has no change.
An SRAS VPN  connention is required to connect to the AMI.

【AMI】
https://ami.sic.shibaura-it.ac.jp/

For details on how to connect to MyVolume from your personal computer, see "How to access from my personal computer" on the following page.

【MyVolume connection method】
https://web.sic.shibaura-it.ac.jp/3554126bda3ed7e7df6a785c1552bee2/page_20190704080248

For Windows 10, you can download the update tool from the Microsoft page.
Please refer to the following URL.

https://docs.sic.shibaura-it.ac.jp/MS/deskos.html#deskwin10inst

Try wiring directly from the information outlet in the laboratory to one computer and connecting to a network.

1. If you can connect
・ HUB is hung up
・ HUB looped between hubs
・ The network card of the computer connected to the hub is defective.

Many of them may be caused by HUBs installed in the laboratory. First, try restarting the HUB power supply.
If you have looped HUBs, you can connect to the network by connecting the wires normally.
* If the hub is not the cause, the computer network card is suspect. Connect one computer to one HUB and identify the defective computer.

2. If you can't connect

The switch port connected to the laboratory may not be connected for some reason. Please contact the Information System Division.

　goiken@sic.shibaura-it.ac.jp

Please check the following two points.

・You must be connected to SRAS VPN.
・Browser must be Internet Explorer (* Support for Windows 10 will end on June 15, 2022.) or Firefox.

For details on how to connect to SRAS VPN, please refer to the following URL
https://web.sic.shibaura-it.ac.jp/SRAS_VPN

If you are still experiencing the same problem, please try the following

・Clear the browser cache.
・Use of Private Window

You can log on by registering your password and expiration date in "Academic Windows (SIC)" at AMI (OW).