Information

A Kyocera support engineer has contacted us about a problem that occurs when opening and printing a PDF file in Edge, regardless of the Kyocera model.

When printing a PDF file from an office terminal using Edge, a system error occurs and the printer warns to restart.

When printing from a student/faculty/staff terminal, the error occurs when the card is held up.

• Please print PDF without using Edge.
  Download the PDF, open it with Acrobat, etc., and print it.
  Use a web browser other than Edge.

• In case of failure, the error will not be avoided unless the job is deleted.

  
  【In case of office printer】

  (1) Cancel the data stored in the queue.
  Windows menu > Settings > Devices > Printers and Scanners > Click printer name > Open Queue
  Right-click on the name of a file that has not been printed and "Cancel".

  (2) Restart the Kyocera printer.

   

  【For printers that require a student/staff ID card to be held over the printer】

  Please contact the Information Center for Academic Affairs to delete the job.

   

Thank you for your cooperation.