質問集（FAQ）

The email address used for Adobe ETLA (Enterprise Term License Agreement) is
[student ID@sic.shibaura-it.ac.jp].

If you are using the address [student ID@shibaura-it.ac.jp] and you want to use Adobe ETLA, please cancel your subscription.
After that, please check the following page before using it.
https://web.sic.shibaura-it.ac.jp/AdobeETLA2021

If you have already signed up using the address [student ID@sic.shibaura-it.ac.jp], please log out and log in again.

When you do this, be sure to select "Company or School Account" in your account selection.
Please refer to step 3 on the following page.
https://web.sic.shibaura-it.ac.jp/page_20200424074251

There is an Adobe troubleshooting page that corresponds to the error you reported.
Please access from the following URL and try Solution 3 described.

https://helpx.adobe.com/jp/creative-cloud/kb/creative-cloud-missing-damaged.html

If solution 3 does not work, try another solution.
If that doesn't work, please contact Adobe Support.

Because I signed up for  Adobe account using my college e-mail adress by myself before, I couldn't log in with my college account. 

There is no problem in itself.
Please select "company or college account".
Try to log in again. 

 We have the page the way to check if you have successfully logged in to Adobe ETLA  or not in our web site.

Click the URL below and follow the step.

【How to check whether you successfully logged in with Adobe ELTA 】

https://web.sic.shibaura-it.ac.jp/faqs/faq_questions/view/74/8a48e9cab1a63fcf8a4a1297bb4e6b5d?frame_id=163

 If you couln't log in with the step as above, pease check the URL below and try t install again.

【Adobe ETLA】

https://web.sic.shibaura-it.ac.jp/AdobeETLA2021

 How to check whether you successfully logged in with Adobe ELTA. 

You can check whether you logged in with your persomnal college account by followig the step below.

１.Please access to "https://account.adobe.com/".

２.You can see the followig profile page.

•  "[your student number]@sic.shibaura-it.ac.jp" is displayed in the Profile.
  ※ You need "sic" between @ and shibaura-it.ac.jp.
• "Adobe for Enterprise" is displayed.

Please check the above two points.

３.Click "View and download my apps".

The following page is displayed. If you can download any software, you have successufully logged in.

The Adobe ETLA license expires upon graduation.
If you do not perform the renewal procedure individually, it will not be automatically renewed.

[Related page]
Stop service

Adobe Stock is not licensed by the university, so it cannot be used with a student account.
We recommend that you sign up as an individual.

1. Confirm that you have applied for use

Except students entered in 2020 or later, you need to apply for use at AMI. After application, it takes few hours to be able to login.

2. Confirm that the email address you entered is correct

To login AdobeID, you have to enter following email address.

username@sic.shibaura-it.ac.jp

You need to enter "sic." following "@".
If you enter "username@shibaura-it.ac.jp", you can not login.

For details, please refer the guide page for AdobeETLA.

It is possible that you are logged in with an account that is not a university account and you are in a trial version.

In the Center for Science Information website, you can find instructions on how to confirm that you have logged into Adobe ETLA correctly.

【How to make sure you are logged in correctly in Adobe ETLA】
https://web.sic.shibaura-it.ac.jp/faqs/faq_questions/view/74/8a48e9cab1a63fcf8a4a1297bb4e6b5d?frame_id=163

If you are unable to log in properly after the above confirmation, please refer to the installation guide at the following URL and try to install again.

【Adobe ETLA】
https://web.sic.shibaura-it.ac.jp/AdobeETLA2021

If you have followed the above steps and are still having problems with the trial version even though you have successfully logged in, please refer to the following URL.

https://helpx.adobe.com/jp/enterprise/kb/resolve-trial-and-license-expired-errors.html

First of all, please check if you can log in with your academic account.
The method is described on this page.

If you are logged in with your academic account but get a trial version, please try the following methods to clear the account information remaining on your computer.

1. Log out if you are logged in with Adobe Creative Cloud
2. PC restart
3. Log in to Adobe Creative Cloud
4. Confirm that the display is not the trial version

If you continue to be unable to use the above method after trying it,
please refer to this installation guide and try the installation again.

You said you created your personal account with the student number email, but that is not a problem in itself.
Please try logging in again.
※All you have to do is select your "Company or school account" as you will be given the option to log in.

Regarding whether you are logged in correctly, there is a method on the homepage of Center for Science Information to confirm that you have successfully logged in to Adobe ETLA.Please follow the procedure at the URL below and check it.

【How to check if you have logged in correctly with Adobe ETLA】
https://web.sic.shibaura-it.ac.jp/faqs/faq_questions/view/74/8a48e9cab1a63fcf8a4a1297bb4e6b5d?frame_id=163&lang=en