質問集（FAQ）

What to do if you start Microsoft Teams and get error code 80090016

When an error occurs, a sign-in pop-up will be displayed at the beginning, so please follow the sign-in.

Here's what to do if you refuse to sign in.

First, start [Settings] from [Start], open [Account], and proceed to [Access to work or school].

Select your account and select [Disconnect]. The following pop-up will appear, but just select [Yes].

Then select Connect and enter your account name (eg aa00000@sic.shibaura-it.ac.jp).　Then proceed with setup as instructed and reconnect your account.

After reconnecting, start Microsoft Teams.After logging out of the account, log in again, and if it succeeds, the action is completed.

The above method is one of the remedies, so even if you execute it, it may not be recovered.　In that case, please contact Microsoft.

Shibaura SDP was discontinued in FY2022 due to the renewal of the umbrella agreement with Microsoft.

・Please launch the Office app and select "Account"

・From "User Information", select "Sign Out" to sign out of your Microsoft account.

・Select "Change License" under "Product Information"

・Select "Enter product key instead".

・Enter your Office 2019 product key and select "Install this product instead".

・The update download will start.

※If it does not switch, try restarting your PC while signed out of Office.

When using Ofiice products installed on the SIT's download server, you will need to renew the license immediately after installation or once every six months.

If the activation screen appears, please refer to the following page to renew the license.

http://download.sic.shibaura-it.ac.jp/Office/Office2016.html (JP)

※If you are using macOS, you do not need to do this. If you are asked to sign in, select "Skip Sign-in" at the bottom of the Sign-in window.

The poor image quality in uploading is the specification to upload process.

The uploaded video in Microsoft Stream is published in poor quality version (360p) at first, high quality version (1080p) is published after that.

Especially the highest quality encode time is longer in the case of the high definition video (HD) to use Streaming rendition.

https://docs.microsoft.com/ja-jp/stream/upload-process-overview

The account information required to sign in to your Microsoft account is it will be as follows.

　
Email address: "student number"@sic.shibaura-it.ac.jp
Account: "student number" @sic
Password: Windows / ADFS password
                 *Same as Scomb

Click the "Login" button and enter your user name and password to log in.
User name is "account@sic (Example: aa00000@sic)"
The password is the "Windows / ADFS password".

There is a manual on how to log in can be found at the following URL, so I hope you can check it.

How to sign in Microsoft Stream

Office365ProPlus Student

An application from AMI is required to use Office365 services.
Now, you don't need to apply.

You have to log in Microsoft Account to use Office365, Microsoft Stream, Teams etc. When you log in, note the points below.   
The logon user name is

account name@sic.shibaura-it.ac.jp

You can NOT log on with
 account name@shibaura-it.ac.jp

For details, please refer the Installation guide.

If you are accessing from a PC you own, MyVolume may be disconnected.
Please check the following items and reconnect.

-Note-
To connect to MyVolume, you need to be connected to the campus network by SRAS VPN.

【How to connect MyVolume】
https://web.sic.shibaura-it.ac.jp/3554126bda3ed7e7df6a785c1552bee2/page_20190704080248

【How to connect to SRAS VPN】
https://web.sic.shibaura-it.ac.jp/SRAS_VPN

It is possible that the OneDrive account you are saving to is not the same as your Office account.

Please check your OneDrive account and add an account.

Alternatively, you can also solve the problem by setting the destination to a local file (be careful that it is not synced with OneDrive) instead of OneDrive.

If you are students or faculty members at our university, you can install Microsoft Office to your own PC. 

Students can install Microsoft Office in two ways.

• Microsoft 365 Version (can not use after graduation)
• Shibaura SDP Version (can use after graduation)

* Microsoft 365 Version and Shibaura SDP Version cannot be installed at the same time.
* The products that can be installed will also differ.

For details, please refer the following guide page.
Microsoft Office