質問集（FAQ）

It may not be displayed due to reasons such as cache.
I think that it will be displayed by unmounting it once, restarting it, and accessing it again.
There is a possibility that the Windows firewall or virus software is blocking communication, and you may be able to connect by entering your Windows credentials, so please check it as well.

If all else fails, please visit the nearest Information Systems Section or online counter.

Please delete your browser history or try another web browser or software.
Right-click on File and choose "Open with". Then the software that can be displayed is displayed. (Windows)

Staple printers are available in the I/O rooms of Building 2 and Building 5.

The following is a Word example

1. Select "Print" from the File tab.

2. Change "No Staples" to where you want to close the document." You can use "Top left", "Top right", or "Two places on the left".

We are not in charge of Super EIGO/ e-learning, so we cannot answer here.
Please contact the Student Affairs Division on your campus.

The contact information for the Student Affairs Division can be found in the "Current Students" column on the next page.

https://www.shibaura-it.ac.jp/inquiry/

Windows： \\download2.sic.shibaura-it.ac.jp\download
MacOS： smb://download2.sic.shibaura-it.ac.jp\download

Try to access the above address.
If you can connect, there is a download folder in it, so you can click on it to access the target page.
If you still cannot access, please try the following methods. 

1.Change the connection method of SRAS VPN
The main VPN connection methods are GlobalProtect and SSTP.

If you are currently using GlobalProtect, you change your connection method to SSTP.
If you are currently using SSTP, you change your connection method to GlobalProtect.

After that, please try to connect to SRAS VPN and access the download server.
Please refer to the following pages for more information on each connection method
https://web.sic.shibaura-it.ac.jp/SRAS_VPN

2.Change of access point
Please try to access   download2.sic.shibaura-it.ac.jp
If you are able to connect, you will find a download folder there and you can click on it.

3．Clear credentials
Go to Control Panel and go to User Accounts → Credential Manager and see Windows Credentials on the Credential Manager page.
The Windows credentials may still have the old credentials.
In that case, please delete the old credentials and restart the PC.
After restarting, I hope you will try connecting to the download server again.

4．Disable firewall
Communication may be blocked by virus software or firewall of OS such as Windows.
Try stopping each firewall.

5.Using Remote Desktop
If you are still unable to connect after trying the above methods, please connect to the Shibaura windows server.

Please launch the Remote Desktop Client while connected to SRAS VPN.

If you belong to Toyosu and Shibaura campus, please contact   ywi.sic.shibaura-it.ac.jp  .

If you belong to Omiya campus, please contact owi.sic.shibaura-it.ac.jp .

If you use the Windows operation system, you can use the remote desktop clients is standard equipment.
But for other operating systems, it is necessary to install the application.

After the connection is made, go to the remote server and enter   \\download2.sic.shibaura-it.ac.jp\download   in Explorer.

[Remote desktop connection method]
(Windows)https://web.sic.shibaura-it.ac.jp/Remote_desktop_win
(MacOS)https://web.sic.shibaura-it.ac.jp/Remote_desktop_mac

Introduce some solutions, so please try them in order from the top.

1. Change the connection method of SRAS VPN
There are mainly VPN connection methods, GlobalProtect and SSTP.
If you are currently using GlobalProtect, change the connection method to SSTP,
and if you are currently using SSTP, change the connection method to GlobalProtect
and try connecting to SRAS VPN.
After that, please access the download server.
For details on how to set each VPN connection method, see the following pages.
https://web.sic.shibaura-it.ac.jp/SRAS_VPN

2. Change access destination
I would like you to try accessing
"download2.sic.shibaura-it.ac.jp"
If you can connect, I think that there is a download folder there,
so you can click on it to access the target page.

3. Clear credentials
Go to Control Panel and go to
User Accounts → Credential Manager
and see Windows Credentials on the Credential Manager page.
The Windows credentials may still have old credentials.
In that case, please delete the old credential and restart the PC.
After restarting, I hope you will try connecting to the download server again.

4. Disable firewall
Communication may be blocked by the firewall of OS such as Windows software or Windows.
Try stopping each firewall.

5. Use of ywi
If you still can't connect after trying the above methods,
I hope you can connect to the windows server at the university.
As for the remote desktop client,
it is necessary to install the application as standard equipment on Windows
and the application on other OS.
If you can connect, enter
"\\download2.sic.shibaura-it.ac.jp\download"
in the explorer on the remote server and copy the relevant installation file to your PC. 
[Remote desktop connection method]
(Windows)https://web.sic.shibaura-it.ac.jp/Remote_desktop_win
(MacOS)https://web.sic.shibaura-it.ac.jp/Remote_desktop_mac

If you run the installer on a network drive, it may become unresponsive.

Please copy it from the download folder to the desktop of your PC and execute it.

In Windows10, if you start exe on a network drive, there is a problem that you cannot proceed.

Please copy and paste each folder containing the exe file to your local desk (desktop, etc.) and start it from there.

*You can delete the folder on the desktop after the installation.

You will need to assign a network drive or add Windows credentials in the Credentials Manager. 

To add credentials, go to "Control Panel" > "User Accounts" > "Credential Manager" > "Windows Credentials" > "Add Windows Credentials".

Credential Manager" can also be opened by executing "control.exe /name Microsoft.CredentialManager" in "Run as".

Please add the correct credentials from Add Windows Credentials.

You can register and change the following passwords with AMI.

UNIX
Campus email *
Windows / ADFS
G Suite for Education (Gmail)
SRAS wireless LAN
SRAS VPN
SRAS information outlet
Sophos home use
GakuNin Super English

If you have forgotten your password for logging in to AMI, please contact us at the email or contact the nearest center for Science Information office.

[Related page]

Password correspondence table