質問集（FAQ）

A bug in the Kyocera printer driver after windows update causes a bule screen.

Please see the following notice and install Windows Update or the repair software from Kyocera.

https://web.sic.shibaura-it.ac.jp/faqs/faq_questions/view/337/33e72a2795128f91ed66962b02a43173?frame_id=544

Staple printers are available in the I/O rooms of Building 2 and Building 5.

The following is a Word example

1. Select "Print" from the File tab.

2. Change "No Staples" to where you want to close the document." You can use "Top left", "Top right", or "Two places on the left".

In the Windows Settings app,

Devices (or Bluetooth and Devices) → Printers and Scanners → Print Server Properties (scroll down to view)

and open the "Ports" tab at the top of the window that appears.。

A list of ports will then be displayed. The error can be resolved by deleting the port name "spl3.sic.shibaura-it.ac.jp_KX" from the list.
("Port" is like a connection port for the computer and printer to exchange data.)

If you receive an error message "The selected resource is in use" when deleting,

1. From the "Printers and Scanners" screen, click on the university's printer settings you created in the past (if any), click on "Open Queue", and in the queue list screen, right-click→ Cancel All Documents (if none, skip this step).
2. From the "Printers and Scanners" screen, click on the university printer settings you created in the past, if any, and click "Delete".
3. Try deleting the port again, and if the error appears again, restart the computer itself.
4. If you try deleting the port again and the error appears again, please contact the Information Center for Academic Affairs.

Is your user name the same as your student ID number (aa00000, etc.)? If it is different, please reset the user name registered in the printer driver. If you are from the PC classroom, make sure that your login ID is not in uppercase.

Windows : https://web.sic.shibaura-it.ac.jp/3554126bda3ed7e7df6a785c1552bee2/page_20190219062114

MacOS : https://web.sic.shibaura-it.ac.jp/3554126bda3ed7e7df6a785c1552bee2/page_20190219071846

This method moves the paper set on the plotter.
* This function is useful when you want to move the cloth to a position where it can be easily cut after printing the cloth.

1. Select the “i” icon at the top left of the plotter display

2. Select the "Spanner" icon in the lower right

3. Select "用紙" from the main menu

4. Select "用紙を移動"

5. Press and hold “素材送り” to bring out the paper.
* Press and hold “素材の巻き取り” to wind the paper.

When you change your student number because of entering the graduate school and so on, you need to reset the printer driver.

Please carry out the student number changing referring to the under manual.

*This manual shows the Windows case.
　In MacOS, you can reset the additions and deletions in "System Preferences > Printers and scanners".
　If you want to do the addition setting, click here and check the step 14 as reference.

1. After click "start button" the left under, click "gear mark" and open the Windows settings.
   
   
   
2. Click "Devices".
   
   
   
3. Click "Printers and Scanners".
   
   
   
4. After click searching the printer name of the university multifunction device, click "Manager".
   （The printer name is the entering one in the first setting time. It may be different depending on the person. ）
   
   
   
5. Click "Printer properties".
   
   
   
6. Click "Property changes".
   
   
   
7. Select "Port" tab.
   
   
   
8. Click "Port configuration".
   
   
   
9. Rewrite the "Queue name" column to the correct contents.
   The queue name is "KX_ your login name of the Center for Science Information".
   
   
   
10. After click "OK" and "Close", the settings finished. 

* In case of error code "501"
【problem】
After placing student ID card in front of the reader, Error501 is displayed and printing is disable

【Cause】
Other smart cards in the wallet or card holder might cause read error【solution】
Place student ID card in front of the reader alone

* In case of error code "503"
【Problem】
After placing student ID card in front of the reader, "Error code 503" is displayed and printing is disable

【Cause】
There is a possibility of an invalid student ID (old one after graduation, reissue, etc.)

【solution】
1) Check if it is the latest student ID → Note that if you reissue it, you will not be able to use the old card

2) Others → Contact your nearest information system section

Please refer to the installation guide on this page to download the driver, install it, and set it up in that order.

Please note that the most popular printer on campus is the Kyocera TASKalfa 5052ci(J) KX.

As of July 14, 2022, the basic driver of DesignJet Z5600ps for macOS has not been delivered.

However, the basic driver of HP is the package of the series of drivers and its installer is available on another product's page.

Thus, you can install the PostScript driver of Z5600ps via another installer of DesignJet series such as DesignJet Z6600.

Please visit here for install procedure.

Since the driver for MacOS11 has not been released, the "Basic Driver" will not be displayed when MacOS11 is selected.(As of September 2021)

Reference：HP Designjet Z5600ps（MacOS）

・For MacOS11

・For other MacOS (OS 10.12 in the photo)

The solution is to connect to the PC in the PC room with remote desktop and send print jobs from the PC in the room.

Please access this page to connect remotely.

*If you want to connect remotely, you need to connect to SRAS VPN beforehand.

*Please download the files you want to print to the desktop of your lab PC via MyVolume or Google Drive.

1. First, check the queue name and host name
   Especially for Kyocera, you may have forgotten to write the host name (spl3.sic.shibaura-it.ac.jp) and queue name (KX_Student ID) when setting up, or you may have entered the student ID number in upper case.
   
   You can log in to the Gakujyutsu PC with your student ID number capitalized, but the printers will not work properly.
   （(In the print job list, jobs with the student ID number capitalized will appear in red bold type, so check it out.)
   
   
2. Delete & reconfigure printer settings for now
   Delete the registered printer settings and set them again according to the manual of the academic affairs.
   If you get a port-related error here, try deleting the printer's port settings.
   
   
3. If your antivirus software is misbehaving
   If you are currently using Source Next's "Super Security," it has been confirmed that the firewall is interfering.

• First, right-click the Super Security icon that is resident in the task tray (right end of the taskbar) and click "Panel View".
• The Super Security window will open, and click "Protection" from the menu on the left side.
• Click "Settings" under "Firewall" in the list of protection functions.
• In the "Blocking Rules" tab of the firewall, click "Add Blocking Rule".
• Turn on "Apply this rule to all applications" and open the "Advanced" tab
• Turn on "Custom Remote Address" and enter 202.18.120.120 in IP: and click OK at the bottom.
• If this does not work, try restarting your computer once.
  
  
• Tip :
  • You can use the nslookup command at the command prompt to find out the IP address.
    

    > nslookup spl3.sic.shibaura-it.ac.jp
    サーバー: onsi0.sic.shibaura-it.ac.jp
    Address: 202.18.117.8
    
    名前: spl3.sic.shibaura-it.ac.jp
    Address: 202.18.120.120

    By specifying the Address at the bottom of this, the job will be flown.

  • You also need to allow dspl2.sic.shibaura-it.ac.jp (202.18.120.77) to skip jobs to the plotter.

プロッタを使っていただくことで印刷することができます。しかし、プロッタに内蔵されているカッターで切ろうとするとカッターが破損する恐れがあるため、手動で切っていただくようお願いいたします。

自動カッターの無効のやり方は以下のURLをご参考にしてください。

https://web.sic.shibaura-it.ac.jp/3554126bda3ed7e7df6a785c1552bee2/page_20190301065352