質問集（FAQ）

If your office support terminal is not working properly and the profile may be corrupted, you will need to clear the profile.
Please refer to the following for the items whose settings will be initialized after the profile is cleared and how to back them up.

■edge favorites

　　Left-click the "☆" on the right side of the address field
　　→Left-click on the "..." button at
　　→Click on "Export Favorites".
　　→Save the file to the Z: drive.　　
　　

After clearing the profile and starting up the PC, do the same thing and click "Import Favorites".　→Import the saved favorites.

 
■edge password
　　Left-click on "..." on the right side of the address field.
　　→Left-click on "Password".
　　→In the "Saved Passwords" section, left-click the "..." button on the right side.
　　→Click on "Export Password".
　　→If you are prompted to enter the windows password, click "Other".
　　→Click on your name.
　　→Enter the windows password (same password as scomb)
　　→Save to drive Z:.

　　The file will be saved in csv format, so after starting up the PC, re-register while referring to the          file.

■Dictionary tool (registration of words)

　　Start the dictionary tool and display

　　C:\Users\i～\AppData\Roaming\Microsoft\IME\15.0\IMEJP\UserDict\imjp15cu.dic

　　Copy the file to the Z: drive and then copy it back to the original location after clearing the                 profile.

 
■Outlook signature field settings
　　After clearing the profile, make the settings again.

Recently, there have been an increasing number of inquiries from people using office terminals that the Teams app is getting heavier and not working well.
If you use Teams for a long time, the cached data will grow and become heavy.
Teams can be used as a web app.
We recommend that you switch to the web application by following the steps in the PDF guide below.

What to do if your Teams app isn't working.pdf

You can use the scanner on the device marked "Scanner Available" near the scanner.

For instructions, please refer to the following page.

https://web.sic.shibaura-it.ac.jp/canonscan_9000f

Search for "IME" in the search field to the right of the Start button in the lower left corner of the desktop

→Click on "Japanese IME Settings（日本語IME設定）"

→Click on "General（全般）"

→At the bottom, there is "Use an earlier version of Microsoft IME（以前のバージョンのMicrosoft IMEを使う）" and turn it on.

What to do when predictive conversion does not appear (IME).pdf（Jpanese）

1. First, check the queue name and host name
   Especially for Kyocera, you may have forgotten to write the host name (spl3.sic.shibaura-it.ac.jp) and queue name (KX_Student ID) when setting up, or you may have entered the student ID number in upper case.
   
   You can log in to the Gakujyutsu PC with your student ID number capitalized, but the printers will not work properly.
   （(In the print job list, jobs with the student ID number capitalized will appear in red bold type, so check it out.)
   
   
2. Delete & reconfigure printer settings for now
   Delete the registered printer settings and set them again according to the manual of the academic affairs.
   If you get a port-related error here, try deleting the printer's port settings.
   
   
3. If your antivirus software is misbehaving
   If you are currently using Source Next's "Super Security," it has been confirmed that the firewall is interfering.

• First, right-click the Super Security icon that is resident in the task tray (right end of the taskbar) and click "Panel View".
• The Super Security window will open, and click "Protection" from the menu on the left side.
• Click "Settings" under "Firewall" in the list of protection functions.
• In the "Blocking Rules" tab of the firewall, click "Add Blocking Rule".
• Turn on "Apply this rule to all applications" and open the "Advanced" tab
• Turn on "Custom Remote Address" and enter 202.18.120.120 in IP: and click OK at the bottom.
• If this does not work, try restarting your computer once.
  
  
• Tip :
  • You can use the nslookup command at the command prompt to find out the IP address.
    

    > nslookup spl3.sic.shibaura-it.ac.jp
    サーバー: onsi0.sic.shibaura-it.ac.jp
    Address: 202.18.117.8
    
    名前: spl3.sic.shibaura-it.ac.jp
    Address: 202.18.120.120

    By specifying the Address at the bottom of this, the job will be flown.

  • You also need to allow dspl2.sic.shibaura-it.ac.jp (202.18.120.77) to skip jobs to the plotter.

プロッタを使っていただくことで印刷することができます。しかし、プロッタに内蔵されているカッターで切ろうとするとカッターが破損する恐れがあるため、手動で切っていただくようお願いいたします。

自動カッターの無効のやり方は以下のURLをご参考にしてください。

https://web.sic.shibaura-it.ac.jp/3554126bda3ed7e7df6a785c1552bee2/page_20190301065352

When you create a new group or add members to a group on Microsoft365, members of the group may receive the following email.

Subject: You've joined the xxx(group name) group

This email is an invitation message automatically sent by Microsoft365 and is a specification of the service.

Please note that the sender (From) of the email will be the owner of the group (or a random owner if there are multiple owners), but the email is not actually sent from the owner.
If you do not recognize the group to which you were invited, please contact the Information System Division (goiken@sic.shibaura-it.ac.jp), not the sender of the e-mail.

以下のページより、当面の間無料でデジタル証明書のPDFを入手することができます。

https://web.sic.shibaura-it.ac.jp/Digital_certificate

また、紙の証明書はこれまで通りパピルスメイトにて発行可能です。