質問集（FAQ）

You said you created your personal account with the student number email, but that is not a problem in itself.
Please try logging in again.
※All you have to do is select your "Company or school account" as you will be given the option to log in.

Regarding whether you are logged in correctly, there is a method on the homepage of Center for Science Information to confirm that you have successfully logged in to Adobe ETLA.Please follow the procedure at the URL below and check it.

【How to check if you have logged in correctly with Adobe ETLA】
https://web.sic.shibaura-it.ac.jp/faqs/faq_questions/view/74/8a48e9cab1a63fcf8a4a1297bb4e6b5d?frame_id=163&lang=en

We have an Adobe ETLA.
As a result, it is possible to use Creative Cloud series on individual PCs of our students and on PCs installed and managed on campus.

See the following page for how to install Adobe.
Adobe ETLA (2021)

・How to log in to Adobe

This page explains how to log in.
If you are installing Adobe for the first time, please click here.

1. If you enrolled before the 2020 academic year, please apply through AMI.
2. If you want to use an Adobe app, open Adobe Creative Cloud.
   If you want to log in on the Adobe web page, click "Login" at the top right of the page.
3. Enter your university Adobe ID (email address) and click "Continue". Please make sure that the domain of your email address is @sic.shibaura-it.ac.jp (sic. is required).
   
   
   
4. Select "Company or School Account".
5. Enter your ADFS authentication ID and password.
   (This is the same as your Scomb login ID (username @sic) and the Academic Computing Center Windows/ADFS password.

・What to do if you can't log in to Adobe or can't use Adobe apps

Make sure you are logged in correctly with your university Adobe ID (see here). Please make sure that the sic. in @sic.shibaura-it.ac.jp is not missing.

If you are not logged in with your university account, please follow the steps below to try logging in again.

1. Log out of all accounts that are currently logged into Adobe.
2. If Adobe ID other than the University Adobe ID is stored on the PC or browser you are using, you may not be able to log in with your University Adobe ID.
   Please "Delete History" of your web browser or delete the list of Adobe related information in "Web Credentials".
   
   •  How to delete your web credentials
     
     1. Open the Control Panel.
        For Windows 10
        Start menu → All Apps → windows system tools → Control Panel
        Or
        From the Start menu, type "control" to open the Control Panel.
     2. Change the display method in the upper right corner of the Control Panel to large icon.
     3. Double-click on the Credentials Manager to open it.
     4. If there is anything with "adobe" in "Web Credentials", delete it.
3. Restart your PC.
4. Please refer to Adobe's login instructions and login.

When I contacted Adobe Support, I heard that there was a response at other universities as well, and it answered from the Adobe Support page below.

https://www.adobe.com/jp/about-adobe/contact.html

The number of licensable PCs is 2 PCs.
The number of authenticated terminals is not the number of installed terminals, but the number of terminals logged in.
When you purchase a new PC, if you log off with Adobe of the PC you have been using so far, the PC you have been using until now will not be included in the number of authenticated terminals.

To use AdobeCreaticeCloud, you will need to apply to use it with AMI.
To apply, click here.

Apply for use from AMI and proceed to installation.
Please note that it will take some time from application to availability.

If you have already applied to use the software, please submit a request to stop using it, apply to use it again, and follow the manual to install the software.

You need to enter your email adress like "student ID@sic.shibaura-it.ac.jp" for your login.

We have started distributing the video of the Adobe seminar held from 13:00 to 16:10 on Thursday, September 10, 2020 and Thursday, September 17, 2020.

Please refer to the link below for the viewing URL.

Outline of Adobe seminar

In addition, we are also distributing the video of the Adobe product introduction seminar held on Thursday, August 27, 2020.

Please refer to the link below for the viewing URL.

Adobe Product Introduction Seminar

Access AMI from the PC in the PC room,and log in with theWindows / ADFS password (same as the Scomb password).

In the AMI, please login from "Login (English)".

If you have forgotten your password, please check the following page.

[Related page]
Flow of password resetting and reissuing

When connecting to the AMI, you need to connect to a VPN.

For the VPN connection method, we have prepared manuals for each environment on the following pages.
Please refer to this page and confirm that the operation is correct.

About SRAS VPN
https://web.sic.shibaura-it.ac.jp/SRAS_VPN