I cannot open PDF files anymore.
When I try to open the file, it says "Sign in is required, please log in using your Adobe ID".

Please double-click on the following file in the \ShareFolders\public\学情センター関連

fix-AcrobatDC.bat

If the problem persists, please contact us again.

Please refer to the following PDF file to transfer the contact book from Becky to outlook.

Guide PDF：To transfer contact book from Becky to outlook .pdf

※Since it cannot be imported in text format when imported into Outlook, it is necessary to paste the exported data into excel and save it in CSV format. Please use the following excel file.

Download：Default.csv

Due to Windows Update, VPN can't connect in some cases.
Please delete your existing VPN connection settings and reconfigure them.

The following are the delete settings.

Windows Start menu　＞　settings　＞　Networks　＞　VPN

Then click on the corresponding VPN connection name and click "Delete".
Once the deletion is complete, set up the VPN again.

(Guide)
https://web.sic.shibaura-it.ac.jp/SRAS_VPN?lang=en

As of July 14, 2022, the basic driver of DesignJet Z5600ps for macOS has not been delivered.

However, the basic driver of HP is the package of the series of drivers and its installer is available on another product's page.

Thus, you can install the PostScript driver of Z5600ps via another installer of DesignJet series such as DesignJet Z6600.

Please visit here for install procedure.

Since the driver for MacOS11 has not been released, the "Basic Driver" will not be displayed when MacOS11 is selected.(As of September 2021)

Reference：HP Designjet Z5600ps（MacOS）

・For MacOS11

・For other MacOS (OS 10.12 in the photo)

The solution is to connect to the PC in the PC room with remote desktop and send print jobs from the PC in the room.

Please access this page to connect remotely.

*If you want to connect remotely, you need to connect to SRAS VPN beforehand.

*Please download the files you want to print to the desktop of your lab PC via MyVolume or Google Drive.

In order to receive e-mails from addresses starting with "i", it need to set up your Gmail account.

Please click here (guide of Initial setup of Gmail).

At first log in to Gmail.

Unable to select the sender -> Please set up from ① in the manual above.

If you have a name address, please set it from (4).

1. Log in to the teacher table computer.

(If you are logged in or if you do not see the pop-up as shown below, please refer to *.)

2. Select "Speaker Out" in the output device selection that appears.

3. Select "Line Input" in the input device selection that appears.

4. If there is audio output from the microphone, you are done.

 *If you are unable to log in or the pop-up does not appear, unplug the terminal on the PC itself.

　 （The order of removal and connection is output device pins and input device pins.）
　Then, follow the steps from 2.　

There are two main ways to switch between writing on the board and video.

1．How to use the gallery view

First, click the display on the upper right and select the gallery view.

Then there is a blue square in the upper right part of the gallery view.

If you click on this, you can see the display that the pin is pointed.

When you point to the pin, it will be in the following state.

Finally, you can switch the size of the video screen and the shared board writing screen by adjusting the bar in the middle.

２.How to use swap

First, click View and select Standard.

Next, point to the pin for the camera you want to see. At this time, since the active speaker display is small at first, select the grid view and point the pin at the camera from there.

Finally, select View in the upper right and Swap Video and Sharing screen.

How to access the shared folder on iOS.

※Can be used with iOS 13 and above.

1. Open "File App"
2. Tap "<File" at the top left of the screen
3. Tap "Inside ○ ..." at the top of the menu that appears
4. Select "Connect to Server"
5. Enter the name of the server to connect to

Toyosu Campus Courses            　 smb://yshare.sic.shibaura-it.ac.jp
Omiya Campus Courses                  smb://oshare.sic.shibaura-it.ac.jp

6. Tap "Registered User", enter the following, and then tap "Next".
　Name: Academic ID
　Password: Same as Scomb

7. Connected
　　Open "Share Folders"

How to access MyVolume on iOS

*It can be used with iOS13 or later versions.

0.Access the AMI and check (copy) your MyVolume server.
1.Open "File App".
2.Tap "<File>" in the upper left corner of the screen.
3.Tap  button at the top of the menu that appears.
4.Select "Connect to Server".
5.Enter the name of the server to connect to.（Paste the server name you copied.）
6.Tap "Registered Users", enter the following information, and then tap "Next".
　name：SIC ID
　password：Same as Scomb

7.Connected

If you're having trouble with the Teams app on your office support device, try the following.
In addition, the application version has a large cache and causes problems. We recommend the web app version.

What to do if your Teams app isn't working.pdf

• Notifications are not updated, files cannot be attached
• Even if Teams starts, it ends with an error

【① How to clear Teams cache】（If the problem is not resolved by ①, go to ②）

• Delete or rename the teams folder under "\ AppData \ Roaming", which starts with "C: \ Users \ i"

【②How to uninstall and install Teams apps】

1. Uninstall
   Delete or rename the "\ AppData \ Local \ Microsoft \ teams" folder starting with "C: \ Users \ i"
2. Install
   Run "C: \ Program Files (x86) \ Teams Installer \ teams.exe"

If your office support terminal is not working properly and the profile may be corrupted, you will need to clear the profile.
Please refer to the following for the items whose settings will be initialized after the profile is cleared and how to back them up.

■edge favorites

　　Left-click the "☆" on the right side of the address field
　　→Left-click on the "..." button at
　　→Click on "Export Favorites".
　　→Save the file to the Z: drive.　　
　　

After clearing the profile and starting up the PC, do the same thing and click "Import Favorites".　→Import the saved favorites.

 
■edge password
　　Left-click on "..." on the right side of the address field.
　　→Left-click on "Password".
　　→In the "Saved Passwords" section, left-click the "..." button on the right side.
　　→Click on "Export Password".
　　→If you are prompted to enter the windows password, click "Other".
　　→Click on your name.
　　→Enter the windows password (same password as scomb)
　　→Save to drive Z:.

　　The file will be saved in csv format, so after starting up the PC, re-register while referring to the          file.

■Dictionary tool (registration of words)

　　Start the dictionary tool and display

　　C:\Users\i～\AppData\Roaming\Microsoft\IME\15.0\IMEJP\UserDict\imjp15cu.dic

　　Copy the file to the Z: drive and then copy it back to the original location after clearing the                 profile.

 
■Outlook signature field settings
　　After clearing the profile, make the settings again.

Recently, there have been an increasing number of inquiries from people using office terminals that the Teams app is getting heavier and not working well.
If you use Teams for a long time, the cached data will grow and become heavy.
Teams can be used as a web app.
We recommend that you switch to the web application by following the steps in the PDF guide below.

What to do if your Teams app isn't working.pdf

You can use the scanner on the device marked "Scanner Available" near the scanner.

For instructions, please refer to the following page.

https://web.sic.shibaura-it.ac.jp/canonscan_9000f

Search for "IME" in the search field to the right of the Start button in the lower left corner of the desktop

→Click on "Japanese IME Settings（日本語IME設定）"

→Click on "General（全般）"

→At the bottom, there is "Use an earlier version of Microsoft IME（以前のバージョンのMicrosoft IMEを使う）" and turn it on.

What to do when predictive conversion does not appear (IME).pdf（Jpanese）

1. First, check the queue name and host name
   Especially for Kyocera, you may have forgotten to write the host name (spl3.sic.shibaura-it.ac.jp) and queue name (KX_Student ID) when setting up, or you may have entered the student ID number in upper case.
   
   You can log in to the Gakujyutsu PC with your student ID number capitalized, but the printers will not work properly.
   （(In the print job list, jobs with the student ID number capitalized will appear in red bold type, so check it out.)
   
   
2. Delete & reconfigure printer settings for now
   Delete the registered printer settings and set them again according to the manual of the academic affairs.
   If you get a port-related error here, try deleting the printer's port settings.
   
   
3. If your antivirus software is misbehaving
   If you are currently using Source Next's "Super Security," it has been confirmed that the firewall is interfering.

• First, right-click the Super Security icon that is resident in the task tray (right end of the taskbar) and click "Panel View".
• The Super Security window will open, and click "Protection" from the menu on the left side.
• Click "Settings" under "Firewall" in the list of protection functions.
• In the "Blocking Rules" tab of the firewall, click "Add Blocking Rule".
• Turn on "Apply this rule to all applications" and open the "Advanced" tab
• Turn on "Custom Remote Address" and enter 202.18.120.120 in IP: and click OK at the bottom.
• If this does not work, try restarting your computer once.
  
  
• Tip :
  • You can use the nslookup command at the command prompt to find out the IP address.
    

    > nslookup spl3.sic.shibaura-it.ac.jp
    サーバー: onsi0.sic.shibaura-it.ac.jp
    Address: 202.18.117.8
    
    名前: spl3.sic.shibaura-it.ac.jp
    Address: 202.18.120.120

    By specifying the Address at the bottom of this, the job will be flown.

  • You also need to allow dspl2.sic.shibaura-it.ac.jp (202.18.120.77) to skip jobs to the plotter.

プロッタを使っていただくことで印刷することができます。しかし、プロッタに内蔵されているカッターで切ろうとするとカッターが破損する恐れがあるため、手動で切っていただくようお願いいたします。

自動カッターの無効のやり方は以下のURLをご参考にしてください。

https://web.sic.shibaura-it.ac.jp/3554126bda3ed7e7df6a785c1552bee2/page_20190301065352

When you create a new group or add members to a group on Microsoft365, members of the group may receive the following email.

Subject: You've joined the xxx(group name) group

This email is an invitation message automatically sent by Microsoft365 and is a specification of the service.

Please note that the sender (From) of the email will be the owner of the group (or a random owner if there are multiple owners), but the email is not actually sent from the owner.
If you do not recognize the group to which you were invited, please contact the Information System Division (goiken@sic.shibaura-it.ac.jp), not the sender of the e-mail.

以下のページより、当面の間無料でデジタル証明書のPDFを入手することができます。

https://web.sic.shibaura-it.ac.jp/Digital_certificate

また、紙の証明書はこれまで通りパピルスメイトにて発行可能です。