質問集（FAQ）

Do you remember your Windows password of Center for Science information?(same as Scomb password)
If you have forgotten your password, you will need to reset it.
Please contact the Information Network Systems Section.

Since the message "license cannot be used" is output,
It is presumed that Revit was installed from the on-campus download server.

In this case, the possible causes of the symptoms are:
Not connected to SRAS-VPN,
Alternatively, the borrowed license may have expired.
*Although communication with the license server may be blocked for some reason,

In the latter case, it may be necessary to reinstall the software.
It seems that there is a description on the AutoDesk page on how to return / borrow the license, so
I hope you will find out for yourself.

For reinstallation, please see the page below.
Please refer to this.

http://download.sic.shibaura-it.ac.jp/Autodesk/index.html

Are you logged in with the account you created when downloading? After signing in, please download and install the software.

We do not provide any support for software installation. If you have problems with your installation, please contact us on the Autodesk Customer Support Contact page.

https://www.autodesk.co.jp/company/contact-us

The Autodesk license for a educational institution is authenticated through a student identification.

However, you need the student ID or transcript for an examination and the authentication is not sometimes done by a student identification.
※It has been reported the examples, the reauthentication after more than a year has passed since the first time and the authentication by a student identification failed.
You can't use the education free software in this state.

In this case, please recreate your Autodesk account.

The procedure is the following.

1. Create an alias address refer to "how to create the email address(alias) from a G-mail address".
   ex) aa00000+autodesk@shibaura-it.ac.jp
2. Sign in using your until now Autodesk account.
3. Open the screen of account management,and change the address to the alias one is maked by 1.
4. As well, please chnage the username.
   ex) aa00000AUTOD
   
5. Change the browser done the above procedure to the other one.
6. Make a new account using the old address.
7. Do a licence activation with a new account.

You can do licence activation not to submit the documents because the licence activation with a new account can do SSO.

Please the following page about the AUtodesk.
http://download.sic.shibaura-it.ac.jp/Autodesk/index.html

What is BitLocker

• BitLocker is an encryption system that is installed in Windows. For example, if a computer containing important data is stolen by a malicious person, and even if the computer is disassembled and the parts storing the data are removed, the data encrypted by BitLocker cannot be read or written by anyone other than the original computer itself.
• In order to un-encrypt BitLocker and access the data, the "recovery key" generated at the time of encryption is required.

How to find the BitLocker recovery key

• In most cases, you can find the BitLocker recovery key by logging into your Microsoft account here.
• Your Microsoft account will be registered online when you start your computer for the first time in general.
• When you launch the Settings app and click Account -> User Information, the email address displayed in gray under the username in large letters is your Microsoft account. (You need to confirm this account name in advance.)

Frequently asked questions about BitLocker

• I'm suddenly asked for the recovery key after updating the device.
  
  • In rare cases, BitLocker may be enabled automatically by Windows Update. Please login Microsoft Account via website and confirm your recovery key.
• I am asked for the recovery key when I start up my PC immediately after returning it from repair.
  
  • BitLocker is managed using a chip installed in the logic board on a PC. Therefore, if the logic board has been replaced due to repair, you will need to enter the recovery key for authentication.
• I just can't find my recovery key or Microsoft Account.
  • If you can not find your recovery key or Microsoft Account, there is no option to recover your data.
    If your PC does not contain important data or if the data is located on cloud service (e.g. OneDrive), please consider initializing your PC.
  • If you have some trouble on Microsoft Account, please contact Microsoft.

Macs have a BootCamp feature that enables Mac OS and Windows to coexist on the same computer. We offers a free version of Windows through the Shibaura SDP.

・Important Notes

　It is your responsibility to install this software. The Center for Science Information does not provide any support for installation.

　You need enough free space to use BootCamp.

・How to set up

1. Get a Windows product key at Shibaura SDP.

2. Click the download button on the purchase completion screen and get 64bit Windows ISO file to click links "Upgrading from Windows XP or Vista / Mac" > "Microsoft’s ISO Software Download Site".

3. Open Boot Camp Assistant app in Mac and install by following the screen instructions.

　※In the partition selection, please select the amount of space you want to use in Windows enough. You cannot change the capacity afterwards.

4. Install Windows by following the screen instructions.

5. Setting up the Windows Boot Camp software

・Switching from Windows to Mac OS

　Right-click on the BootCamp icon in the taskbar and click "Restart in Mac OS".

・Switching from Mac OS to Windows

　select System Preferences > Startup Disk > BOOTCAMP Windows and click "Restart" button below that.

Please refer to the following manual for details.
The ActivationCode.txt is in the ChemDraw download folder.

[ChemDraw Installation Manual]
http://download.sic.shibaura-it.ac.jp/ChemDraw/4.html

We have been reported that some students have encountered suspicious notifications such as "Viruses Detected" while browsing the Internet.

In most cases, these are spam with push notifications from websites, not viruses. 

However, clicking on these notifications may lead you to suspicious websites. We recommend that you ignore these notifications and delete them.

If the notifications reappear, please confirm the browser settings and disable unintended notifications.

Also, you can delete website data and reset your browser.

For details, please refer this website : https://helpcenter.trendmicro.com/en-us/article/tmka-10403

How to join Google Classroom

 
We would like to introduce how to sign-in from Google Chrome

１．Log in Google

２．Please select "Classroom" from the menu at the top right.

３．After "Classroom" is opened on another window, please select the account you want to use and click on continue.

4．Select "student"

Please ask to the nearest information system section.

 The files that Emacs automatically creates are as follows.
If you exit without saving, search for 2 in your home directory and open it.
You will see the content you created earlier.

All of the services provided by Center for Science Information are for academic research and education,

and the G-Suite for Education is no exception.

In addition, although the G-Suite for Education can be used after graduation, it is not guaranteed to be used permanently.

So, it would be better for you to move to a service that you can manage on your own.

In view of the above, we recommend that you save your personal data (such as your hobby music and photos) to

another service.

①Click on the Global Protect icon on the screen.

※Click on the Global Protect icon in the screen. If the icon is not visible, display all hidden icons.
②When the Global Protect window appears, click the [≡] in the upper right corner and then click "Settings".
③When the Global Protect settings window appears, click on "Troubleshooting" and then click on "Collect Logs".
④Click on "Troubleshooting" and then click on "Collect Logs.

【Solution1】

The symptom may be improved by restarting your PC.

※Normally, when you open GlobalProtect, "Not connected" is displayed in bold in the center, but in rare cases it may be displayed as "Disconnected". At this time, there seems to be no response even if you click "Connect".
In most cases, restarting the PC will return to the "not connected" notation and the connection will be correct.

【Solution1】

If restarting does not improve the symptom, uninstall GlobalProtect and then install it again.
In that case, please go to the following manual URL and refer to the manual that matches the OS of your PC from the guide at the bottom of the page.

SRAS VPN

【The other solutions】

• I tried to connect to GlobalProtect, but instead of "Connected", "Connecting" and "Continuing" continue to appear (Mac OS)
• GlobalProtect indicates "Connection failed"

Open the window by clicking on the "Three Lines" and then on "Settings".

Make sure that "User" is correct. If you make a mistake, "sign out".
Make sure the Portal server name is correct. "Edit" or "Delete" if wrong and enter the correct server name.

Click Connect again.

username：ScombID（except "@sic"）
password：same in Scomb

【The other solutions】
・Cannot enter S*gsot because cannot connect to GlobalPlotect
・I tried to connect to GlobalProtect, but instead of "Connected", "Connecting" and "Continuing" continue to appear (Mac OS)

There is a possibility that the OS has disabled the GlobalProtect function or the set address is incorrect.
First,
Open "System Preferences" on your Mac and open "Security & Privacy" to display the screen of step 3 in the manual.
Select "Allow applications from App Store and trusted developers" and click the "Allow" button below it.
If you still cannot connect, the address may be incorrect, so once you uninstall → install, you can enter the server URL again.

There is a manual for each OS from the following URL> Guide> GlobalProtect.
https://web.sic.shibaura-it.ac.jp/SRAS_VPN

To start using Gmail with your university account for the first time, you must first apply for it using AMI.
Please refer to the following.

https://web.sic.shibaura-it.ac.jp/page_20200428070310

If you've used it and forgot it, please reset your Gmail password on AMI.
Please refer to the following.

https://web.sic.shibaura-it.ac.jp/AMI

Also, please note that your Gmail password is not the same as your Scomb password.

You will need to login to Gmail again with your student account.

(1) Click on the icon of your current account in the upper right corner.

(2) Click "Add another account".

(3) Enter the information for your student account.

※If you have forgotten your Gmail password, you will need to reset it in AMI.
　Please refer to the following.

https://web.sic.shibaura-it.ac.jp/AMI

We apologize that we haven't make these manuals because of prepare for classes.
Please follow official helps.
※Please login with your SIT Google account.

Google Chat Help

https://support.google.com/chat#topic=7649316

Google Meet Help

https://support.google.com/meet/?hl=ja#topic=7306097

Google Classroom Help

https://support.google.com/edu/classroom/?hl=ja#topic=6020277

Also, if you do a Google search, you may find many useful hints, so we hope you can use those as well.

How to share files in Google Classroom

 
We would like to introduce how to share files in Google Classroom

１．Select the class you share files with from thefirst screen.

２．Click on the "Class" as shown in following image.

３．Click on the drive folder of class

4．Add a file by dragging and dropping it.