質問集（FAQ）

What to do if you start Microsoft Teams and get error code 80090016

When an error occurs, a sign-in pop-up will be displayed at the beginning, so please follow the sign-in.

Here's what to do if you refuse to sign in.

First, start [Settings] from [Start], open [Account], and proceed to [Access to work or school].

Select your account and select [Disconnect]. The following pop-up will appear, but just select [Yes].

Then select Connect and enter your account name (eg aa00000@sic.shibaura-it.ac.jp).　Then proceed with setup as instructed and reconnect your account.

After reconnecting, start Microsoft Teams.After logging out of the account, log in again, and if it succeeds, the action is completed.

The above method is one of the remedies, so even if you execute it, it may not be recovered.　In that case, please contact Microsoft.

Shibaura SDP was discontinued in FY2022 due to the renewal of the umbrella agreement with Microsoft.

・Please launch the Office app and select "Account"

・From "User Information", select "Sign Out" to sign out of your Microsoft account.

・Select "Change License" under "Product Information"

・Select "Enter product key instead".

・Enter your Office 2019 product key and select "Install this product instead".

・The update download will start.

※If it does not switch, try restarting your PC while signed out of Office.

When using Ofiice products installed on the SIT's download server, you will need to renew the license immediately after installation or once every six months.

If the activation screen appears, please refer to the following page to renew the license.

http://download.sic.shibaura-it.ac.jp/Office/Office2016.html (JP)

※If you are using macOS, you do not need to do this. If you are asked to sign in, select "Skip Sign-in" at the bottom of the Sign-in window.

The poor image quality in uploading is the specification to upload process.

The uploaded video in Microsoft Stream is published in poor quality version (360p) at first, high quality version (1080p) is published after that.

Especially the highest quality encode time is longer in the case of the high definition video (HD) to use Streaming rendition.

https://docs.microsoft.com/ja-jp/stream/upload-process-overview

The account information required to sign in to your Microsoft account is it will be as follows.

　
Email address: "student number"@sic.shibaura-it.ac.jp
Account: "student number" @sic
Password: Windows / ADFS password
                 *Same as Scomb

Click the "Login" button and enter your user name and password to log in.
User name is "account@sic (Example: aa00000@sic)"
The password is the "Windows / ADFS password".

There is a manual on how to log in can be found at the following URL, so I hope you can check it.

How to sign in Microsoft Stream

Office365ProPlus Student

An application from AMI is required to use Office365 services.
Now, you don't need to apply.

You have to log in Microsoft Account to use Office365, Microsoft Stream, Teams etc. When you log in, note the points below.   
The logon user name is

account name@sic.shibaura-it.ac.jp

You can NOT log on with
 account name@shibaura-it.ac.jp

For details, please refer the Installation guide.

If you are accessing from a PC you own, MyVolume may be disconnected.
Please check the following items and reconnect.

-Note-
To connect to MyVolume, you need to be connected to the campus network by SRAS VPN.

【How to connect MyVolume】
https://web.sic.shibaura-it.ac.jp/3554126bda3ed7e7df6a785c1552bee2/page_20190704080248

【How to connect to SRAS VPN】
https://web.sic.shibaura-it.ac.jp/SRAS_VPN

It is possible that the OneDrive account you are saving to is not the same as your Office account.

Please check your OneDrive account and add an account.

Alternatively, you can also solve the problem by setting the destination to a local file (be careful that it is not synced with OneDrive) instead of OneDrive.

If you are students or faculty members at our university, you can install Microsoft Office to your own PC. 

Students can install Microsoft Office in two ways.

• Microsoft 365 Version (can not use after graduation)
• Shibaura SDP Version (can use after graduation)

* Microsoft 365 Version and Shibaura SDP Version cannot be installed at the same time.
* The products that can be installed will also differ.

For details, please refer the following guide page.
Microsoft Office

First of all, please try to use "Private Browse" mode or another web browser.

If the issue solve in this way, please clear caches in your browser to avoid crash.

If the issue does not solve, we recommend to ask for the teacher of the class.
(We may not be able to answer questions about usage of each software.)

When using gmail in Outlook, set it on both the Outlook side and the gmail side.

【Gmail settings】

• Enable IMAP
  ■ gmail "Settings"> Mail forwarding and POP / IMAP> Check "Enable IMAP"
• Enable "Allow insecure apps"
  ■ gmail "Settings"> Email forwarding and POP / IMAP> Details> If you can't log in to your email client> Allow insecure apps to access your account> Enable "Allow insecure apps"
   

【Outlook settings】

• If you are a student, select Google because you cannot access the on-campus server.

This problem can be solved by switching the Realtek audio driver to the native Windows driver (High Definition Audio device), or by reconnecting the Realtek audio driver.

The procedure is as follows.

1.Go to "Device Manager".

2. Expand "Sound, Video, and Game Controllers".

3. Right-click "RealtekAudio" and click "Update Driver".

4. Select "Browse my computer for driver software.

5. Click "Select from the list of available drivers on your computer".

6. Select "High Definition Audio Device" and click "Next".
※ [High Definition Audio Device] is not displayed, select [RealtekAudio].

7. After rebooting, check the noise of the earphones again.

It seems that depending on the faculty, how to lend computers to students varies.
Therefore, please consult the grade teacher of your department.

The Windows profile may be damaged.
Please request renaming of the profile at the information system section near you.

1. Connect the cable in the vicinity of the document camera (often the blue cable “D-Sub” or the white “DVI” cable with a needle-like opening) to the laptop.

2. Press the power button on the document camera

3. Press external input from Wingnet menu

4. Press once on the document camera's EXTERN MENU and it will appear on the student's monitor

【State】

The PC screen in the PC room is dark and difficult to see, or the color changes and is bright.

【Solution】

It may be solved by initializing the Intel graphics display settings.

　➀Right click anywhere on the desktop
　②Click "Intel Graphics settings"
　③Select “Display”
　④Select "Color Settings" and press "Restore Defaults" at the bottom left

If you can't press "Restore Defaults", the settings are in the default state.
If you still cannot solve the problem, please speak to the Center for Science Information staff.

Updating the phone book can be performed on the Clerical PC.
In the case of the teacher, I think it will be a virtual Clerical PC, but after connecting the cable, you will have to update it using the application.
At this time, I think that the phone book could be updated on the PC.

Please refer to the following URL for the connection method of the virtual Clerical PC.
(Help desk [tel. 2655] accepts inquiries about office terminals)

https://docs.sic.shibaura-it.ac.jp/jimu/VMWare_for_teachers_ver20160219.pdf

If you are trying to log in to S*gsot from iPhone, but the screen is blank without being asked for the password, what you entered previously will be remembered, and even if you change the password you will try to log in with the previous password .
Turn off "Automatically enter password".
(Or, "Delete" the password stored in "Website and App Password".)

Settings> Passwords and accounts> Password autofill

iOS パスワード自動入力をOFFする方法.pdf

If you see “Style sheet is abnormal”, follow the steps below.

① Log off if there is a computer logged in another PC training room
② Go to the nearest window and have your profile renamed
③ After that, log in again, clear the browser cache and reconfirm in IE
④ If you cannot correct the abnormal style sheet with the above method, open S*gsot in Firefox

[If you are accessing S*gsot from home etc.]

①If you are using IE, please try with FireFox. Also, please install the latest version.
②Try using ywi. It is a service that uses a remote desktop client to connect to a Windows server.
　https://web.sic.shibaura-it.ac.jp/3554126bda3ed7e7df6a785c1552bee2/page_20190227021725
③Please use the online window described at the following URL.
　https://web.sic.shibaura-it.ac.jp/onlineS