本日メールサーバーの1台に障害が発生しており、一部メールの配送に大幅な遅延が発生しております。
皆さまにはご迷惑をおかけして申し訳ございません。
本件に関しての問い合わせは、以下までお願いします。
教員：goiken@sic.shibaura-it.ac.jp
学生：oshiete@sic.shibaura-it.ac.jp
※ 障害は9/11深夜に概ね解消いたしました。ご迷惑をおかけして申し訳ございませんでした。
学内DBサーバ更新作業の影響で、現在一部のユーザにてStationログインエラーが発生しております。
以下のメッセージが表示される場合、お手数ですがブラウザのキャッシュをクリア、もしくはプライベートウィンドウを使用してのログインをお試し下さい。
Couldn't get your session object. Please contant to system administrator.
※上記方法でログイン出来ない場合でも、何度か繰り返すことでログイン出来ます。
ご利用の皆様にはご不便をおかけいたしますが、何卒よろしくお願いいたします。
2024年1月10日に発生した、GoogleDriveおよびPhotoにて起こった障害の顛末を記載いたします。
今回の障害は、GoogleWorkspace for Education Plusの更新作業において発生いたしました。
2024年1月3日
ベンダーにより契約更新作業が行われたが、
エラーが発生したため、Googleに問合せ。
原因確認のため、グレースプラン（暫定プランに）へ変更を提案された後、適用
2024年1月10日
本学担当者にトークン発行の依頼があったものの、
7日間過ぎたためグレースプランは切れ、障害が発生
数時間後、グレースプランが延長され、暫定的に解決するも、
エラーの特定はできず。
2024年1月15日
ライセンスが発行され、障害が解消。
2023年11月10日(木)、6時30分頃、豊洲キャンパスの仮想基盤にてストレージ容量が不足となり、無線LAN接続や、ScombZへのログイン、プリントシステムが利用できない等、多岐に渡って障害が発生いたしました。
確認後、順次復旧作業をすすめ、同日午前中にインフラ系のほぼ全てのサービスが復旧しています。
その他のサービスにつきましても、同日夕方までに概ね全てのサービスが復旧いたしました。
ご利用の皆様にはご迷惑おかけしてしまい大変申し訳ございませんでした。
2023/5/8-9
On May 8, the storage space usage of the Toyosu virtualization platform at Toyosu reached 100% and some servers were shut down.
As a result, various services were unavailable.
We have confirmed that most of the services have been restored as of now (May 9, 10:00),
but if you find any services that are experiencing problems, please contact the Information System Section.
[List of failed services]（5/9 10:15 update）
S*gsot
Linux server（yli）
Wireless LAN(SRAS/eduroam)
SIT STATION
AMI
Certificate issuing machine（PAPYRUS MATE）
Gakunin
Wing-net（at Toyosu）
DHCP（partially）
DNS（partially）
Office support system（Office portal）
Office system menue
Debt system（ including source system）
Print server（for office）
Application for card issue
Apr. 10-11, 2023
There was an intermittent problem with the wireless LAN at the Omiya Campus.
Countermeasures to load access points are being taken sequentially.
There is a problem with MoSICA for iOS in which the correct one-time passwords are not output
(This seems to occur on devices with a specific version of iOS or later).
This problem will be resolved by updating MoSICA.
If the one-time password still does not pass, please refer to the attached file and update MoSICA.
※If you are currently using iOS 11 or earlier, you may not be able to use the service after updating. Please be aware of this.
01/25/2023 16:30~
Microsoft365 is experiencing disability.
01/25/2023 23:31
The system has been restored.
We experienced an Azure outage during the winter break.
The system has now been restored.
We apologize for any inconvenience this may have caused to ScombZ.
Date of Occurrence:
Approximately 12/30/2022 to 10:30am on 01/01/2023
Scope of impact: Uploading and downloading of attached files such as educational materials and assignments in ScombZ LMS
Cause:
File access errors due to storage mount failure caused by Azure failure or maintenance. The error was caused by a storage mount failure due to an Azure failure or maintenance. Normally, the storage is automatically mounted after a failure, but for some reason it was not remounted. However, for some reason, it was not remounted.
Recovery method:
Remount on the CITS side and restart the service.
Translated with www.DeepL.com/Translator (free version)
We are currently experiencing difficulties with some features of Outlook and Teams.
Beginning today (2022-12-02) at approximately 10:00 a.m.
Outlook is currently experiencing outages in Microsoft 365.
As a result, some functions using Exchange, such as searching in Teams
Exchange, such as searching in Teams.
We are gathering information on the situation, although no official announcement has been made at this time.
We apologize for any inconvenience this may cause, and ask for your patience as we work to restore the system.
12:12 The outage has improved significantly, and the service is being monitored and the cause is being investigated.
2022/11/15 We are currently experiencing problems with the SRAS wireless LAN.
Please use eduroam.
09:20 The system has been restored.
We apologize for any inconvenience caused.
2022/10/15 The problem of receiving e-mails was resolved at around 5:03 p.m.
Cause: The mail delivery from the cloud service for mail security to the campus mail server had failed and mail could not be received.
Coping: The old mail server was disconnected and the configuration was changed so that the mail would be received on a different mail server.
We apologize for any inconvenience this may have caused.
We are experiencing connection problems with our Linux server oli.
We apologize for any inconvenience caused.
Please use the yli server.
Remotely connectable servers
The oli server was restored on 09/30 (Fri.).
Tuesday, 09/27/2022
Today, at approximately 11:20 a.m., a failure occurred on a server on campus.
This outage has spread to the entire server and
The failure was spreading to the entire server, and caused a wide range of problems such as wireless LAN connection failure, card printing failure, name resolution in DNS, etc. We are now working hard to restore the system.
We are currently working hard to restore the servers, and the problem is being resolved one by one.
However, as mentioned above, due to the wide range of failures
However, as mentioned above, it is taking a long time to recover.
ScombZ, wireless LAN, Zoom, and other services have been restored.
If the services you are using are not working properly, please contact us.
We apologize for the inconvenience and ask that you try again later.
We apologize for any inconvenience this may cause.
We apologize for the inconvenience and thank you in advance for your patience.
Microsot Azure Outage
Since about 15:00 on 8/30/2022, there has been a failure in Microsoft Azure. As a result, Scomb's email delivery has been suspended.
The emails are expected to be delivered sequentially after the Microsoft Azure failure is restored.
We apologize for the inconvenience to our users and ask that you please wait until the system is restored.
It has now been restored.
There was a communication failure of eduroam on Friday, July 1, 2022 around 9:00~9:15.
It has now been restored.
A Kyocera support engineer has contacted us about a problem that occurs when opening and printing a PDF file in Edge, regardless of the Kyocera model.
When printing a PDF file from an office terminal using Edge, a system error occurs and the printer warns to restart.
When printing from a student/faculty/staff terminal, the error occurs when the card is held up.
Please print PDF without using Edge.
Download the PDF, open it with Acrobat, etc., and print it.
Use a web browser other than Edge.
In case of failure, the error will not be avoided unless the job is deleted.
【In case of office printer】
(1) Cancel the data stored in the queue.
Windows menu > Settings > Devices > Printers and Scanners > Click printer name > Open Queue
Right-click on the name of a file that has not been printed and "Cancel".
(2) Restart the Kyocera printer.
【For printers that require a student/staff ID card to be held over the printer】
Please contact the Information Center for Academic Affairs to delete the job.
Thank you for your cooperation.
Around 5/24 AM 9:00, Wireless LAN management controller experienced a problem and restarted. This problem caused WiFi connection failure on laboratory area.
It was recovered around AM 9:30. We apologize for inconvenience.
On Thursday 1/20, from 11:40 to 11:50, WiFi connection failure have occurred in Omiya campus because of a problem of the authentication server.
Now, it works normally.
About Microsoft Stream Trouble
Dear Students, Faculty and Staff
This is an announcement from the Information Network System Division.
Subject: Trouble with Microsoft Stream
Since yesterday, there has been a problem with Microsoft Stream.
We are currently investigating the issue, and would like to inform you of the current situation.
Status of the problem:
There is a problem that students are unable to view the video uploaded to Microsoft Stream even after setting the access permissions to allow only those who are enrolled in the class to view the video.
However, this setting is not reflected and students cannot view the videos.
Status of investigation:
We have created a class group as a class template in Microsoft Teams.
The above issue has been occurring since this week when a group with the visibility: HiddenMembers parameter is set to a group created using this class template and set as a Microsoft Stream permissions group.
We are currently inquiring with Microsoft about whether or not the specification has changed and whether or not there is a problem.
What to do for the time being:
If the content of the class video does not contain copyright, you can check the "Allow everyone in the company to view this video" checkbox in the access permission settings, and all students will be able to view it.
We apologize for any inconvenience this may cause.
We will post an announcement on the Center for Science Information website as soon as the situation progresses.
On Thursday, November 26, from around 15:00, there was a problem with recording in the Zoom cloud (Japan).
At around 17:00 on the same day, as an emergency measure, the location of the cloud recording data was changed from Japan to the U.S., and recording became possible.
At around 19:00 on the same day, we received a call that the problem had been restored, so we changed the storage location of the recording data to the server in Japan.
We apologize for any inconvenience this may cause to users.
Translated with www.DeepL.com/Translator (free version)
Until around 12:00 (2021/08/19), there was a problem that could not connect to the SRAS wireless LAN on the Omiya campus.
Currently, we have restored. We apologize for the inconvenience.
About network failure between campuses (occurred on 8/12)
Today (8/12) from 13:00 to 17:00, the network between campuses became unstable intermittently during maintenance work of network equipment.
We apologize for any inconvenience caused to all users.
From 22:30 on July 17th, 2021 to 23:30 on 18th, there was a problem with single sign-on (SSO) to the following services
Two weeks before the expiration date of the digital certificate used for SSO, a new digital certificate was automatically issued, and the positive and negative certificates were switched, but users were unable to log on to Zoom, Adobe, and other systems that do not support the positive and negative switching.
We manually switched to the new certificate at around 23:30 on the 18th, and the problem has been restored.
We apologize for any inconvenience this may have caused.
2021/05/21 There was a communication failure between 17:32 and 18:15.
There was a network failure at Toyosu Campus.
This failure was caused by the core switch, and Scomb, SRAS-VPN, and extension phones were also affected.
We apologize for any inconvenience this may have caused.
April 19, 10:35 a.m.: The login problem of the source system has been recovered.
We apologize for the inconvenience caused to users.
As of April 19, 9:30 a.m.
We apologize for any inconvenience caused.
We apologize for any inconvenience this may cause you.
We will contact you as soon as the situation changes.
Please note that the Windows Update KB5000802 of 3/10 contains a bug, and after the update, Kyocera printers will always give a blue screen when printing.
At first, please try this procedure:
Kyocera website: Since Windows Update, there has been a problem: "When printing, a blue screen error appears and a forced reboot occurs, preventing printing.
https://www.kyoceradocumentsolutions.co.jp/support/information/info_20210312.html
The remote office terminal connection failure that occurred on the morning of February 17 (Wed.) was caused by irregular IP assignment to virtual machines due to suspicious behavior of the DHCP server.
After repairing the DHCP server, the connection to the remote office terminal was restored without any problems.
We apologize for the inconvenience.
2021/01/29 A communication disoder occurred between 16:30 and 17:00.
We apologize for the inconvenience this has caused you.
2021/01/23 The network connection failure caused by the equipment failure that occurred on laboratory building 4F of Toyosu campus today was restored at 16:52 by replacing the spare equipment.
We apologize for the inconvenience.
2021/01/20 Due to heavy email traffic, there was a failure that email delivery delay. Now it has been recovered. We apologize for your inconvenience.
Super-Eigo could not be accessed between 2021/01/12 16:00 and 01/14 14:00 caused by FireWall setting change.
It has been now recovered.
We apologize for the inconvenience this may cause.
Server maintenance will be performed on the following dates.
During maintenance there are intermittent session breaks. Please do not register any data etc at the time.
Date
Target Systems
Some services were unavailable on 2020/10/11 from 05：20 a.m. to 11：10 a.m. due to a DNS server failure.
Now it has been recovered.
We apologize for any inconvenience this may cause.
As of 8:53, it seems that a failure has occurred on the Microsoft side.
As a result, you will not be able to log in to various services such as Stream, OneDrive, and Teams.
※You can use it if you are logged in to the service.
We will add more information as it becomes available.
https://status.office.com/
[9:28 postscript]
I was able to confirm the login in this section.
It seems that the official restoration notice has not been issued yet.
We are sorry for the clerical network failure at the following time and date. We apologize for any inconvenience this may cause you.
Date of the failure
2020/7/7 15:40～16:07
Affected service
The services using clerical network
Situation
Communication from the clerical network to the university or the Internet was not possible.
Cause
Due to happenning the failure of exchanging network route information between clerical network router and its firewall, exchanging network route information is unavailable, and unable to communicate. It was recovered with switching the Active-Standby of the firewall, but this failure may be caused by software of router or it of firewall because failure phenomenon is not happen with switching Active-Standby of the firewall to the same position that the failure happens. The root cause of the failure is under investigation.
At the following date and time, an error occurred on the ADFS login authentication server and the login failed due to an authentication error.
We are terribly sorry to cause you inconvenience.
Date and time:
May, 27, 2020 06:24 - 09:05
Target system:
Scomb, Zoom, Office365, Other systems linked with ADFS authentication
As of 8:58, there is a problem with ADFS that unable to log in to Scomb and Zoom.
We will contact you as soon as we are able to recover.
From around 2020/02/12 15:50, part of the e-mail sent from off-campus has been delayed.
Some delayed emails have [Not Scanned] added to the subject line. This email is not fully quarantined by the email quarantine system. Be careful when opening it, as it may contain suspicious emails such as viruses.
We apologize for any inconvenience this may cause.
(Resolved on 02/13 00:05)
From around 11:00 2019/11/21, troubles occurred in the SRAS wireless LAN on the Toyosu and Shibaura campuses.
Currently recovered. Sorry for the inconvenience.
2019/10/28
Around 9:45 to 11:00, there was a failure in the wireless LAN on the Omiya campus.
Currently recovered. Sorry for the inconvenience
2019/10/15 Around 15: 00-16: 55, there was a failure in Scombi.
Sorry for the inconvenience.
Currently, some services using the campus mail server have failed.
The cause is currently under investigation.
Service in failure
* You can send and receive emails using Gmail without any problems.
Recovered around 12:00
Cause
One disk of the directory server for the mail server overflows
Influence
I ’m sorry for the inconvenience to the users.
2019/7/8 At around 17:30, there is a failure in the office environment (vmview6).
We are currently investigating the cause.
2019/07/08/22: 30 Recovered.
2019/7/3 From 13:55 to 14:01, network failures occurred on some floors of the Toyosu campus.
The cause is currently under investigation.
I ’m sorry for the inconvenience to the users.
Failure occurrence area Research building 1F, 3 to 5F, 7 to 14F Part of classroom building 2F Office room Failure content Restart due to network switch software failure.
On a device with Sophos Endpoint Security and Control installed, the computer may fail to start after applying the 2019/4/9 Windows Update.
2019/3/13 There has been a problem with Gmail and Google Drive since 11:15.
15:13 The obstacle has been resolved.
Case
I can't send mail
I can't download attachments
An error occurred while editing a new email
I can't download files from Google Drive
I can't see Street View (Google Map)
Check the G Suite Status Dashboard for the status.
Due to the fact that MyVolume capacity settings were not correctly reflected,
An alert email stating that the file limit has been exceeded has been sent to some users.
I ’m sorry to hear that you ’ve received the email.
Currently, we are initializing the configuration file and verifying that the correct values are being applied.
Please be assured that users who receive the email will never exceed the limit.
