質問集（FAQ）

Maruzen e-books can be used without authentication by connecting to SRAS-VPN.
* Gakunin is not available

If you cannot use it even if you connect to SRAS-VPN,
I hope you can clear your browser's cache.
The method of clearing the cache differs depending on the browser, so
For example
Please search for "Chrome cache deletion" etc.

Although it is not impossible to install, it will be the same image in operation, so it will be installed on about 600 units.
It is necessary to confirm that there is no problem with the license.
If it is determined that there is no problem, install it on the office support terminal.

First, please contact us at

goiken@sic.shibaura-it.ac.jp

When you change your student number because of entering the graduate school and so on, you need to reset the printer driver.

Please carry out the student number changing referring to the under manual.

*This manual shows the Windows case.
　In MacOS, you can reset the additions and deletions in "System Preferences > Printers and scanners".
　If you want to do the addition setting, click here and check the step 14 as reference.

1. After click "start button" the left under, click "gear mark" and open the Windows settings.
   
   
   
2. Click "Devices".
   
   
   
3. Click "Printers and Scanners".
   
   
   
4. After click searching the printer name of the university multifunction device, click "Manager".
   （The printer name is the entering one in the first setting time. It may be different depending on the person. ）
   
   
   
5. Click "Printer properties".
   
   
   
6. Click "Property changes".
   
   
   
7. Select "Port" tab.
   
   
   
8. Click "Port configuration".
   
   
   
9. Rewrite the "Queue name" column to the correct contents.
   The queue name is "KX_ your login name of the Center for Science Information".
   
   
   
10. After click "OK" and "Close", the settings finished. 

Please follow the below steps to access to desktop on your acount in college computer room from your own or home PC. 

1. Connect to SRAS VPN.
2. Login to SIC Drive(SIC Drive using guide is here).
3. Select the files in order by MyVolume→win→Desktop.

About how to use Adobe by smart phone or tablet device,
You can use the app by logging in with your university's Adobe account (user_name@sic.shibaura-it. ac.jp). ac.jp) in the app.

> This is the mail system at host ms12.shibaura-it.ac.jp.
>
> I'm sorry to have to inform you that your message could not
> be delivered to one or more recipients. It's attached below.
>
> For further assistance, please send mail to postmaster.
>
> If you do so, please include this problem report. You can
> delete your own text from the attached returned message.
>
> The mail system

If you receive the above error mail from the Mail Delivery System, it means that the recipient's mail box is full. If teacher is using Gmail, it is likely that they are also reading mail.

If you have any problems, please contact us.

* In case of error code "501"
【problem】
After placing student ID card in front of the reader, Error501 is displayed and printing is disable

【Cause】
Other smart cards in the wallet or card holder might cause read error【solution】
Place student ID card in front of the reader alone

* In case of error code "503"
【Problem】
After placing student ID card in front of the reader, "Error code 503" is displayed and printing is disable

【Cause】
There is a possibility of an invalid student ID (old one after graduation, reissue, etc.)

【solution】
1) Check if it is the latest student ID → Note that if you reissue it, you will not be able to use the old card

2) Others → Contact your nearest information system section

Please check this URL for instructions on how to obtain it, and then follow the prescribed procedures.

https://www.shibaura-it.ac.jp/visitor/alumni/guide/certificate/

Contact information is posted on the Shibaura Institute of Technology official website.

Please access the URL below and check the contact list.

https://www.shibaura-it.ac.jp/inquiry/

There is a description as "Frequently Asked Questions".

You can find out more about your university's academic calendar at the following URL.
https://www.shibaura-it.ac.jp/campus_life/school_calendar.html

For a detailed schedule for your department, please contact the Student Affairs Office or your departmental faculty member.

Your personal Adobe ID seems to be memorized in your PC.
Please delete the history of your web browser or delete the Adobe related list in the "Web Credentials".

• Delete the chrome history

Click "...(vertical)" in the upper right corner of Google Chrome, then click "Settings".
Click "Delete Browsing History Data" in the "Privacy and Security" section of the settings screen, check "Passwords and other login data" and "Auto-fill form data" and click "Delete Data".

• Web credentials

Open the Control Panel by typing "Control" from the search for magnifying glass next to the Start menu in Windows 10.

Change the display method in the upper right corner of the control panel to "Large Icons".
Double-click on the credentials manager to open it.

If there are any items with "adobe" in the "Web credentials" section, please delete them.

Please restart your PC and go to

https://adobe.com/jp/

again to check the situation.

First, apply for SRAS wireless LAN with AMI.

Please read the “SRAS Wireless LAN” page and refer to the manual in the guide column to set up your computer or smartphone.

* Please access the AMI from the campus network. You can use computers on PC rooms or I/O rooms. Also you can access the AMI via SRAS VPN with "GlobalProtect" app.

Please refer to the installation guide on this page to download the driver, install it, and set it up in that order.

Please note that the most popular printer on campus is the Kyocera TASKalfa 5052ci(J) KX.

If you are using a laptop and your wireless LAN is disconnected, please check the following.

 1. Reinstall the network adapter driver
 2. Disabling power saving settings on network devices
 3. Temporarily deactivate your security software.

A nearby wireless LAN access point may be malfunctioning. Please let us know where the problem is.
Investigate and restore the AP.

goiken@sic.shibaura-it.ac.jp

Yes, it is. Common to all campus.

Set once, you can connect in Omiya and Toyosu campus.

Here's a guide on how to get off-campus users to join a meeting.

You can edit a class (meeting) that is already booked.
You can edit an existing class (meeting) that has already been booked.

How to Join a Non-University User

This is a method of providing guest wireless LAN to those who visit universities from outside the university for joint research.

Teachers can issue accounts to guests.
You can issue up to 10 accounts from the teacher's AMI.
Those published will not be able to connect to campus networks like eduroam.

Please refer to the following page.

Guest wireless LAN

Please use an on-campus email address for your inquiry.
This is for identity verification purposes.

It can be reissued at the following locations.

Toyosu Campus: Student Division
Omiya Campus: Student Division, Academic Affairs Division

* Re-issue due to negligence costs 3,000 yen.

You do not have access to undergraduate data.

Data saved in My Volume of graduates and graduates will be deleted after the account is suspended.

https://web.sic.shibaura-it.ac.jp/faqs/faq_questions/view/337/70da7afb465c19e202539ba0bbb7cc4e?frame_id=544

You can check the course registration page on the Shibaura Institute of Technology website.

https://www.shibaura-it.ac.jp/en/news/nid00001168.html

If you do not have a designated course, these is no problem if you take either the regular version or the quick traning version.
If you have a designated course, please take the designated course.

If you take the regular version, take all five completion tests.
In addition, the completion test of the quick traning version is completed with one.

However, information ethics education is important to protect yourself.
If you have time, please try the regular version as well.

There is no passing score for this test.
If a passing score is set in the class, the teacher in charge of the class may contact you, so please check that.

However, information ethics is important to protect everyone,
so we hope that you will aim for heights with the aim of acquiring knowledge rather than being bound by points. 

We are not in charge of grades, so we cannot answer here.
Please contact the Student Affairs Division on your campus.

The contact information for the Student Affairs Division can be found in the "Current Students" column on the next page.

https://www.shibaura-it.ac.jp/inquiry/

Please open the page for the class in Scomb's LMS and check the related links in the left column to see the lecture styles.

Please refer to Search the mailing list from Timetable search system

Students can't email to the mailing list.
Professers(or Teaching assistants) can email from email adress of SIT.

The Student Affairs Office will be in charge of inquiries regarding class questionnaires.
We apologize for the inconvenience, but please contact the Student Affairs Office of your campus directly.

Inquiry form↓
https://www.shibaura-it.ac.jp/en/inquiry.html

If your OS is a Mac, there is a possibility that the OS has disabled the GlobalProtect function or the set address is incorrect.
Please follow the steps on the following pages.

I tried to connect to GlobalProtect, but instead of "Connected", "Connecting" and "Continuing" continue to appear (Mac OS)

If your OS is other than Mac, there is a possibility that the address is incorrect.
You can input the URL of the server again by uninstalling once and then installing.

SRAS VPN（Virtual Private Network）

Please tell your name and department to goiken@sic.shibaura-it.ac.jp.

I will tell my teacher from here.
Please wait for an email from your teacher.

The user name and password for logging in to the facility reservation system are as follows.

----------------------------------------
User name：Student number
Password：UNIX password
----------------------------------------

* You have to enter the ID and the password twice to login.

If you have fogotten UNIX password ,you can reset it from AMI.
Please check the following page and reset it.
https://web.sic.shibaura-it.ac.jp/page_20200428062517

Regarding MyVolume address, it will change when your campus change.
Please check MyVolume address as it is written on the AMI.
In this address change, your data in MyVolume has no change.
An SRAS VPN  connention is required to connect to the AMI.

【AMI】
https://ami.sic.shibaura-it.ac.jp/

For details on how to connect to MyVolume from your personal computer, see "How to access from my personal computer" on the following page.

【MyVolume connection method】
https://web.sic.shibaura-it.ac.jp/3554126bda3ed7e7df6a785c1552bee2/page_20190704080248

For Windows 10, you can download the update tool from the Microsoft page.
Please refer to the following URL.

https://docs.sic.shibaura-it.ac.jp/MS/deskos.html#deskwin10inst

Try wiring directly from the information outlet in the laboratory to one computer and connecting to a network.

1. If you can connect
・ HUB is hung up
・ HUB looped between hubs
・ The network card of the computer connected to the hub is defective.

Many of them may be caused by HUBs installed in the laboratory. First, try restarting the HUB power supply.
If you have looped HUBs, you can connect to the network by connecting the wires normally.
* If the hub is not the cause, the computer network card is suspect. Connect one computer to one HUB and identify the defective computer.

2. If you can't connect

The switch port connected to the laboratory may not be connected for some reason. Please contact the Information System Division.

　goiken@sic.shibaura-it.ac.jp

Please check the following two points.

・You must be connected to SRAS VPN.
・Browser must be Internet Explorer (* Support for Windows 10 will end on June 15, 2022.) or Firefox.

For details on how to connect to SRAS VPN, please refer to the following URL
https://web.sic.shibaura-it.ac.jp/SRAS_VPN

If you are still experiencing the same problem, please try the following

・Clear the browser cache.
・Use of Private Window

You can log on by registering your password and expiration date in "Academic Windows (SIC)" at AMI (OW).

Others can view and edit your Google Drive only in the following two cases.

• You shared the folder with someone = You allow others to view and edit your folders and files.
• You was shared the folder by someone = You can view and edit other people's folders and files.

In the case of assignment submission, it is assumed that the faculty member is setting the folder. However, if there is a possibility that another person has accessed, urgently check the following.

1．Click on a file that may have been accessed → select "Show File Location".
　  ※ If "Display file location" is grayed out, there is no problem.

2．Check the path below "Search in Drive"
　  ●「My Drive > Classroom > ...」　→　In this case, the teacher may have made a mistake in setting folder sharing. Please contact the teacher.

　  ●「My Drive > ....」　→　In this case, you are sharing the folder yourself with someone else. Please cancel the sharing setting.

　  　https://support.google.com/drive/answer/2494893?co=GENIE.Platform%3DDesktop&hl=ja

　  ●「Shared Items > ....」　→　In this case, someone else has shared the folder with you. No one else can access your My Drive.

Please confirm that your PC is connected to SRAS VPN and you are using Firefox or Internet Explorer (* Support for Windows 10 will end on June 15, 2022.) .


Please refer to following link to connect SRAS VPN.
https://web.sic.shibaura-it.ac.jp/SRAS_VPN

When you accesss S*gsot, please enter your ID and password.
ID：student number
Password：Windows / ADFS password

If  "S*gsot supports the following browsers" is displayed,
download & install Firefox from URL as below, and access S*gsot using Firefox.

https://www.mozilla.org/ja/firefox/new/

If the correct input is made and you are still unable to log in, clear the browser cache or restart the PC.
*For information on how to clear the cache, search for "firefox" + "cache clear".

You can connect to the university network via SRAS VPN from your home. For more detail, please read the “SRAS VPN (Virtual Private Network)” page and set up your computer (smartphone) referring to the manual in the guide column.

 When you use the VPN, you have to apply for SRAS VPN with AMI first (except connecting via GlobalProtect).

If you can't see a specific page even though you are connected, refer to "Cannot see S * gsot (Windows10)".

* AMI requires to access from the campus network.

When it do not advance earlier with being communicating, you change the browser of the errand to Firefox, and please try it.
You install downloading & from the following, and please access S*gsot from Firefox.

https://www.mozilla.org/ja/firefox/new/

When you use Firefox, please revise it in latest Firefox.

Please ask the instructor who is in charge of the lesson and ask for recording and distribution.
You can also use Zoom on your smartphone, so if you have plenty of data communication, you can also join using a mobile line.

There are multiple folders in your account, such as MyVolume and ShareFolders, depending on the purpose.

The following is a guide to MyVolume and ShareFolders, two of the most frequently used of these.

Please refer to the following manuals for details on how to connect each one.

【MyVoume】
https://web.sic.shibaura-it.ac.jp/3554126bda3ed7e7df6a785c1552bee2/page_20190704080248

【ShareFolders】
https://web.sic.shibaura-it.ac.jp/3554126bda3ed7e7df6a785c1552bee2/page_20190202024142

To access these folders from off-campus, you need to connect to SRAS VPN.
Please refer to the following manuals about how to connect SRAS VPN.

【How to connect to SRAS VPN】
https://web.sic.shibaura-it.ac.jp/SRAS_VPN

If you reinstall Office under the University's account after your own license has expired, you may receive a "System error: 0x80070005" at startup. Please refer to the following to uninstall Office completely.

Uninstall Office from a PC

After completing the uninstallation, restart your computer and install Office from the link below.

https://portal.office.com/OLS/MySoftware.aspx

Below is the page to check the installation method.

Microsoft Office

The SRAS VPN service is required for course registration and access to the AMI,

You don't need to be connected to a VPN to teach online.

Is your home line wired (FLET'S, au Hikari, Nuro Hikari, etc.)?
If it is wired, Line speed can be measured at 
https://fast.com .
(Please note that wireless will consume packet data.）

In real-time delivery lessons such as Zoom,
Normally, if you get about 1.2 Mbps, you can watch with sufficient image quality.

Network error is an error that occurs when normal communication with the server is not possible.
The following causes are possible, so please try each one.

1.Connest to VPN
If you do not seem to be connected to VPN, please connect to VPN and try again.

2.Manually enter the ShareFolders address
If you are copying and pasting the address of the ShareFolders from the AMI or manual,
please try manually instead of copying.
(copy and paste may not work due to the character code) 
Also, try handing out the address in Explorer instead of assinging a network drive.  

3.Turn off the security software once
The connection to the ShareFolders may be blocked by the security software running on your PC,
so please turn off the security software for a day before you try.

4.Change the VPN connection method
If you are currently connected with GlobalProtect, please try another connection method such as SSTP and try the above procedure again.

If the same file name exists in the submission destination folder, it cannot be submitted.
Please change the file name and submit again.

I tried to access ”ShareFolders", but after repeatedly entering the password, the message "Your password is incorrect" or "User account does not have access to ShareFolders" appears.  And inaccessible.

Please check "ShareFolders" user name and password.

Example:

・windows
　aa00000@sic
　Same as Scomb password

・macOS
　aa00000
　Same as Scomb password

・Guide page
　Assignment submission folder（ShareFolders)

Select “Folder Options” in “Tools”.

"Advanced" on the "View" tab: Uncheck "Use simple file sharing" and click the OK button.
The “Security” tab is now displayed.

Below is the site for Dell's Windows 10 initial setup instructions (Japanese). Please refer to this explanation on this site.

https://www.dell.com/community/Microsoft/Windows10%E5%88%9D%E6%9C%9F%E3%82%BB%E3%83%83%E3%83%88%E3%82%A2%E3%83%83%E3%83%97%E6%89%8B%E9%A0%86/td-p/5292028

• Basically, please start setup from [2] on the site when proceeding with initial setup. ([1] is the procedure when you want to use a local account.) 
• When setting up, the adress " ***@sic.shibaura-it.ac.jp" cannot be used as a Microsoft account.
• The power button (on the upper right of the keyboard) is a fingerprint sensor. Please set the fingerprint authentication there. If you don't use it, you can skip it from the lower left.

If you have been able to connect to a share folder or download server, you may suddenly find yourself unable to connect.

Old information may have been registered in your credentials.

Please try clearing your credentials in the following way.
Access the Control Panel, go to User Accounts → Credentials Manager, and look at Windows Credentials on the Credentials Manager page.

There may be some old credentials left in the Windows credentials.
Please delete the old credentials of "yshare.sic.shibaura-it.ac.jp", "oshare.sic.shibaura-it.ac.jp", "*Session" or "download2.sic.shibaura-it.ac.jp", and restart your PC. Please restart your PC.

After that, please try to connect to the server again.
If this does not work, please try deleting the other credentials as well.

Part-time lecturer and staff do not have the same Gmail account and Gmail address.※Some people are the same.
Please be sure to check and set when you start using Gmail.

• Gmail account

6 numbers starting with i @shibaura-it.ac.jp

• Gmail address

Family name.first name.1 letter of the alphabet.1digit@sic.shibaura-it.ac.jp
Family name.first name.1 letter of the alphabet.1digit@shibaura-it.ac.jp

•  Guide

How to set gmail sending address for part-time lecturer and staff