質問集（FAQ）

Alias means another address to be named another from an email address.
Concretely, add the string like "+×××" to "○○○@shibaura-it.ac.jp" addrss. "○○○+×××@shibaura-it.ac.jp" is the alias address for original one "○○○+×××@shibaura-it.ac.jp".

例)
Original address : aa00000@shibaura-it.ac.jp
Alias address 1 : aa00000+hoge@shibaura-it.ac.jp
Alias address 2 : aa00000+example@shibaura-it.ac.jp

How to create the alias address.

１．Click the Gmail "Settings(gear mark)". 

２．Click "show all settings".

３．Click "account" tab.

４．Click "add another email address".

 ５．Check "treat as an alias", fill in the alias address you want to. (The alias address example is refer to the top of page content.)

 ６．Click "next step". The settings has done.

The email address used for Adobe ETLA (Enterprise Term License Agreement) is
[student ID@sic.shibaura-it.ac.jp].

If you are using the address [student ID@shibaura-it.ac.jp] and you want to use Adobe ETLA, please cancel your subscription.
After that, please check the following page before using it.
https://web.sic.shibaura-it.ac.jp/AdobeETLA2021

If you have already signed up using the address [student ID@sic.shibaura-it.ac.jp], please log out and log in again.

When you do this, be sure to select "Company or School Account" in your account selection.
Please refer to step 3 on the following page.
https://web.sic.shibaura-it.ac.jp/page_20200424074251

There is an Adobe troubleshooting page that corresponds to the error you reported.
Please access from the following URL and try Solution 3 described.

https://helpx.adobe.com/jp/creative-cloud/kb/creative-cloud-missing-damaged.html

If solution 3 does not work, try another solution.
If that doesn't work, please contact Adobe Support.

Because I signed up for  Adobe account using my college e-mail adress by myself before, I couldn't log in with my college account. 

There is no problem in itself.
Please select "company or college account".
Try to log in again. 

 We have the page the way to check if you have successfully logged in to Adobe ETLA  or not in our web site.

Click the URL below and follow the step.

【How to check whether you successfully logged in with Adobe ELTA 】

https://web.sic.shibaura-it.ac.jp/faqs/faq_questions/view/74/8a48e9cab1a63fcf8a4a1297bb4e6b5d?frame_id=163

 If you couln't log in with the step as above, pease check the URL below and try t install again.

【Adobe ETLA】

https://web.sic.shibaura-it.ac.jp/AdobeETLA2021

 How to check whether you successfully logged in with Adobe ELTA. 

You can check whether you logged in with your persomnal college account by followig the step below.

１.Please access to "https://account.adobe.com/".

２.You can see the followig profile page.

•  "[your student number]@sic.shibaura-it.ac.jp" is displayed in the Profile.
  ※ You need "sic" between @ and shibaura-it.ac.jp.
• "Adobe for Enterprise" is displayed.

Please check the above two points.

３.Click "View and download my apps".

The following page is displayed. If you can download any software, you have successufully logged in.

The Adobe ETLA license expires upon graduation.
If you do not perform the renewal procedure individually, it will not be automatically renewed.

[Related page]
Stop service

Adobe Stock is not licensed by the university, so it cannot be used with a student account.
We recommend that you sign up as an individual.

1. Confirm that you have applied for use

Except students entered in 2020 or later, you need to apply for use at AMI. After application, it takes few hours to be able to login.

2. Confirm that the email address you entered is correct

To login AdobeID, you have to enter following email address.

username@sic.shibaura-it.ac.jp

You need to enter "sic." following "@".
If you enter "username@shibaura-it.ac.jp", you can not login.

For details, please refer the guide page for AdobeETLA.

It is possible that you are logged in with an account that is not a university account and you are in a trial version.

In the Center for Science Information website, you can find instructions on how to confirm that you have logged into Adobe ETLA correctly.

【How to make sure you are logged in correctly in Adobe ETLA】
https://web.sic.shibaura-it.ac.jp/faqs/faq_questions/view/74/8a48e9cab1a63fcf8a4a1297bb4e6b5d?frame_id=163

If you are unable to log in properly after the above confirmation, please refer to the installation guide at the following URL and try to install again.

【Adobe ETLA】
https://web.sic.shibaura-it.ac.jp/AdobeETLA2021

If you have followed the above steps and are still having problems with the trial version even though you have successfully logged in, please refer to the following URL.

https://helpx.adobe.com/jp/enterprise/kb/resolve-trial-and-license-expired-errors.html

First of all, please check if you can log in with your academic account.
The method is described on this page.

If you are logged in with your academic account but get a trial version, please try the following methods to clear the account information remaining on your computer.

1. Log out if you are logged in with Adobe Creative Cloud
2. PC restart
3. Log in to Adobe Creative Cloud
4. Confirm that the display is not the trial version

If you continue to be unable to use the above method after trying it,
please refer to this installation guide and try the installation again.

You said you created your personal account with the student number email, but that is not a problem in itself.
Please try logging in again.
※All you have to do is select your "Company or school account" as you will be given the option to log in.

Regarding whether you are logged in correctly, there is a method on the homepage of Center for Science Information to confirm that you have successfully logged in to Adobe ETLA.Please follow the procedure at the URL below and check it.

【How to check if you have logged in correctly with Adobe ETLA】
https://web.sic.shibaura-it.ac.jp/faqs/faq_questions/view/74/8a48e9cab1a63fcf8a4a1297bb4e6b5d?frame_id=163&lang=en

We have an Adobe ETLA.
As a result, it is possible to use Creative Cloud series on individual PCs of our students and on PCs installed and managed on campus.

See the following page for how to install Adobe.
Adobe ETLA (2021)

・How to log in to Adobe

This page explains how to log in.
If you are installing Adobe for the first time, please click here.

1. If you enrolled before the 2020 academic year, please apply through AMI.
2. If you want to use an Adobe app, open Adobe Creative Cloud.
   If you want to log in on the Adobe web page, click "Login" at the top right of the page.
3. Enter your university Adobe ID (email address) and click "Continue". Please make sure that the domain of your email address is @sic.shibaura-it.ac.jp (sic. is required).
   
   
   
4. Select "Company or School Account".
5. Enter your ADFS authentication ID and password.
   (This is the same as your Scomb login ID (username @sic) and the Academic Computing Center Windows/ADFS password.

・What to do if you can't log in to Adobe or can't use Adobe apps

Make sure you are logged in correctly with your university Adobe ID (see here). Please make sure that the sic. in @sic.shibaura-it.ac.jp is not missing.

If you are not logged in with your university account, please follow the steps below to try logging in again.

1. Log out of all accounts that are currently logged into Adobe.
2. If Adobe ID other than the University Adobe ID is stored on the PC or browser you are using, you may not be able to log in with your University Adobe ID.
   Please "Delete History" of your web browser or delete the list of Adobe related information in "Web Credentials".
   
   •  How to delete your web credentials
     
     1. Open the Control Panel.
        For Windows 10
        Start menu → All Apps → windows system tools → Control Panel
        Or
        From the Start menu, type "control" to open the Control Panel.
     2. Change the display method in the upper right corner of the Control Panel to large icon.
     3. Double-click on the Credentials Manager to open it.
     4. If there is anything with "adobe" in "Web Credentials", delete it.
3. Restart your PC.
4. Please refer to Adobe's login instructions and login.

When I contacted Adobe Support, I heard that there was a response at other universities as well, and it answered from the Adobe Support page below.

https://www.adobe.com/jp/about-adobe/contact.html

The number of licensable PCs is 2 PCs.
The number of authenticated terminals is not the number of installed terminals, but the number of terminals logged in.
When you purchase a new PC, if you log off with Adobe of the PC you have been using so far, the PC you have been using until now will not be included in the number of authenticated terminals.

To use AdobeCreaticeCloud, you will need to apply to use it with AMI.
To apply, click here.

Apply for use from AMI and proceed to installation.
Please note that it will take some time from application to availability.

If you have already applied to use the software, please submit a request to stop using it, apply to use it again, and follow the manual to install the software.

You need to enter your email adress like "student ID@sic.shibaura-it.ac.jp" for your login.

We have started distributing the video of the Adobe seminar held from 13:00 to 16:10 on Thursday, September 10, 2020 and Thursday, September 17, 2020.

Please refer to the link below for the viewing URL.

Outline of Adobe seminar

In addition, we are also distributing the video of the Adobe product introduction seminar held on Thursday, August 27, 2020.

Please refer to the link below for the viewing URL.

Adobe Product Introduction Seminar

Access AMI from the PC in the PC room,and log in with theWindows / ADFS password (same as the Scomb password).

In the AMI, please login from "Login (English)".

If you have forgotten your password, please check the following page.

[Related page]
Flow of password resetting and reissuing

When connecting to the AMI, you need to connect to a VPN.

For the VPN connection method, we have prepared manuals for each environment on the following pages.
Please refer to this page and confirm that the operation is correct.

About SRAS VPN
https://web.sic.shibaura-it.ac.jp/SRAS_VPN

Do you remember your Windows password of Center for Science information?(same as Scomb password)
If you have forgotten your password, you will need to reset it.
Please contact the Information Network Systems Section.

Since the message "license cannot be used" is output,
It is presumed that Revit was installed from the on-campus download server.

In this case, the possible causes of the symptoms are:
Not connected to SRAS-VPN,
Alternatively, the borrowed license may have expired.
*Although communication with the license server may be blocked for some reason,

In the latter case, it may be necessary to reinstall the software.
It seems that there is a description on the AutoDesk page on how to return / borrow the license, so
I hope you will find out for yourself.

For reinstallation, please see the page below.
Please refer to this.

http://download.sic.shibaura-it.ac.jp/Autodesk/index.html

Are you logged in with the account you created when downloading? After signing in, please download and install the software.

We do not provide any support for software installation. If you have problems with your installation, please contact us on the Autodesk Customer Support Contact page.

https://www.autodesk.co.jp/company/contact-us

The Autodesk license for a educational institution is authenticated through a student identification.

However, you need the student ID or transcript for an examination and the authentication is not sometimes done by a student identification.
※It has been reported the examples, the reauthentication after more than a year has passed since the first time and the authentication by a student identification failed.
You can't use the education free software in this state.

In this case, please recreate your Autodesk account.

The procedure is the following.

1. Create an alias address refer to "how to create the email address(alias) from a G-mail address".
   ex) aa00000+autodesk@shibaura-it.ac.jp
2. Sign in using your until now Autodesk account.
3. Open the screen of account management,and change the address to the alias one is maked by 1.
4. As well, please chnage the username.
   ex) aa00000AUTOD
   
5. Change the browser done the above procedure to the other one.
6. Make a new account using the old address.
7. Do a licence activation with a new account.

You can do licence activation not to submit the documents because the licence activation with a new account can do SSO.

Please the following page about the AUtodesk.
http://download.sic.shibaura-it.ac.jp/Autodesk/index.html

What is BitLocker

• BitLocker is an encryption system that is installed in Windows. For example, if a computer containing important data is stolen by a malicious person, and even if the computer is disassembled and the parts storing the data are removed, the data encrypted by BitLocker cannot be read or written by anyone other than the original computer itself.
• In order to un-encrypt BitLocker and access the data, the "recovery key" generated at the time of encryption is required.

How to find the BitLocker recovery key

• In most cases, you can find the BitLocker recovery key by logging into your Microsoft account here.
• Your Microsoft account will be registered online when you start your computer for the first time in general.
• When you launch the Settings app and click Account -> User Information, the email address displayed in gray under the username in large letters is your Microsoft account. (You need to confirm this account name in advance.)

Frequently asked questions about BitLocker

• I'm suddenly asked for the recovery key after updating the device.
  
  • In rare cases, BitLocker may be enabled automatically by Windows Update. Please login Microsoft Account via website and confirm your recovery key.
• I am asked for the recovery key when I start up my PC immediately after returning it from repair.
  
  • BitLocker is managed using a chip installed in the logic board on a PC. Therefore, if the logic board has been replaced due to repair, you will need to enter the recovery key for authentication.
• I just can't find my recovery key or Microsoft Account.
  • If you can not find your recovery key or Microsoft Account, there is no option to recover your data.
    If your PC does not contain important data or if the data is located on cloud service (e.g. OneDrive), please consider initializing your PC.
  • If you have some trouble on Microsoft Account, please contact Microsoft.

Macs have a BootCamp feature that enables Mac OS and Windows to coexist on the same computer. We offers a free version of Windows through the Shibaura SDP.

・Important Notes

　It is your responsibility to install this software. The Center for Science Information does not provide any support for installation.

　You need enough free space to use BootCamp.

・How to set up

1. Get a Windows product key at Shibaura SDP.

2. Click the download button on the purchase completion screen and get 64bit Windows ISO file to click links "Upgrading from Windows XP or Vista / Mac" > "Microsoft’s ISO Software Download Site".

3. Open Boot Camp Assistant app in Mac and install by following the screen instructions.

　※In the partition selection, please select the amount of space you want to use in Windows enough. You cannot change the capacity afterwards.

4. Install Windows by following the screen instructions.

5. Setting up the Windows Boot Camp software

・Switching from Windows to Mac OS

　Right-click on the BootCamp icon in the taskbar and click "Restart in Mac OS".

・Switching from Mac OS to Windows

　select System Preferences > Startup Disk > BOOTCAMP Windows and click "Restart" button below that.

Please refer to the following manual for details.
The ActivationCode.txt is in the ChemDraw download folder.

[ChemDraw Installation Manual]
http://download.sic.shibaura-it.ac.jp/ChemDraw/4.html

We have been reported that some students have encountered suspicious notifications such as "Viruses Detected" while browsing the Internet.

In most cases, these are spam with push notifications from websites, not viruses. 

However, clicking on these notifications may lead you to suspicious websites. We recommend that you ignore these notifications and delete them.

If the notifications reappear, please confirm the browser settings and disable unintended notifications.

Also, you can delete website data and reset your browser.

For details, please refer this website : https://helpcenter.trendmicro.com/en-us/article/tmka-10403

How to join Google Classroom

 
We would like to introduce how to sign-in from Google Chrome

１．Log in Google

２．Please select "Classroom" from the menu at the top right.

３．After "Classroom" is opened on another window, please select the account you want to use and click on continue.

4．Select "student"

Please ask to the nearest information system section.

 The files that Emacs automatically creates are as follows.
If you exit without saving, search for 2 in your home directory and open it.
You will see the content you created earlier.

All of the services provided by Center for Science Information are for academic research and education,

and the G-Suite for Education is no exception.

In addition, although the G-Suite for Education can be used after graduation, it is not guaranteed to be used permanently.

So, it would be better for you to move to a service that you can manage on your own.

In view of the above, we recommend that you save your personal data (such as your hobby music and photos) to

another service.

①Click on the Global Protect icon on the screen.

※Click on the Global Protect icon in the screen. If the icon is not visible, display all hidden icons.
②When the Global Protect window appears, click the [≡] in the upper right corner and then click "Settings".
③When the Global Protect settings window appears, click on "Troubleshooting" and then click on "Collect Logs".
④Click on "Troubleshooting" and then click on "Collect Logs.

【Solution1】

The symptom may be improved by restarting your PC.

※Normally, when you open GlobalProtect, "Not connected" is displayed in bold in the center, but in rare cases it may be displayed as "Disconnected". At this time, there seems to be no response even if you click "Connect".
In most cases, restarting the PC will return to the "not connected" notation and the connection will be correct.

【Solution1】

If restarting does not improve the symptom, uninstall GlobalProtect and then install it again.
In that case, please go to the following manual URL and refer to the manual that matches the OS of your PC from the guide at the bottom of the page.

SRAS VPN

【The other solutions】

• I tried to connect to GlobalProtect, but instead of "Connected", "Connecting" and "Continuing" continue to appear (Mac OS)
• GlobalProtect indicates "Connection failed"

Open the window by clicking on the "Three Lines" and then on "Settings".

Make sure that "User" is correct. If you make a mistake, "sign out".
Make sure the Portal server name is correct. "Edit" or "Delete" if wrong and enter the correct server name.

Click Connect again.

username：ScombID（except "@sic"）
password：same in Scomb

【The other solutions】
・Cannot enter S*gsot because cannot connect to GlobalPlotect
・I tried to connect to GlobalProtect, but instead of "Connected", "Connecting" and "Continuing" continue to appear (Mac OS)

There is a possibility that the OS has disabled the GlobalProtect function or the set address is incorrect.
First,
Open "System Preferences" on your Mac and open "Security & Privacy" to display the screen of step 3 in the manual.
Select "Allow applications from App Store and trusted developers" and click the "Allow" button below it.
If you still cannot connect, the address may be incorrect, so once you uninstall → install, you can enter the server URL again.

There is a manual for each OS from the following URL> Guide> GlobalProtect.
https://web.sic.shibaura-it.ac.jp/SRAS_VPN

To start using Gmail with your university account for the first time, you must first apply for it using AMI.
Please refer to the following.

https://web.sic.shibaura-it.ac.jp/page_20200428070310

If you've used it and forgot it, please reset your Gmail password on AMI.
Please refer to the following.

https://web.sic.shibaura-it.ac.jp/AMI

Also, please note that your Gmail password is not the same as your Scomb password.

You will need to login to Gmail again with your student account.

(1) Click on the icon of your current account in the upper right corner.

(2) Click "Add another account".

(3) Enter the information for your student account.

※If you have forgotten your Gmail password, you will need to reset it in AMI.
　Please refer to the following.

https://web.sic.shibaura-it.ac.jp/AMI

We apologize that we haven't make these manuals because of prepare for classes.
Please follow official helps.
※Please login with your SIT Google account.

Google Chat Help

https://support.google.com/chat#topic=7649316

Google Meet Help

https://support.google.com/meet/?hl=ja#topic=7306097

Google Classroom Help

https://support.google.com/edu/classroom/?hl=ja#topic=6020277

Also, if you do a Google search, you may find many useful hints, so we hope you can use those as well.

How to share files in Google Classroom

 
We would like to introduce how to share files in Google Classroom

１．Select the class you share files with from thefirst screen.

２．Click on the "Class" as shown in following image.

３．Click on the drive folder of class

4．Add a file by dragging and dropping it.

How to create and submit issues in Google Classroom

I will show you how to create and submit an assignment file in Classroom.

How to create an issue

1. For my name and file name: The assignment is assigned to an individual.

Open it in a slide or spreadsheet for editing on the web.

2. File name only: The issue is assigned to a class or group.

This is also editable on the web. If you want to edit it by yourself, download it and then edit it.

How to submit an assignment

① When submitting the distributed work

1. After editing the issue, click Submit.

② When submitting an assignment created by yourself

1. Click Add or Create

2. Select the files to create or add.

To attach a Word, Excel, or PowerPoint file, click the file in the red frame,

Add issues by dragging and dropping.

３．Confirm that the created/attached file is displayed, and click Submit.

How to change the file sharing settings in Google Classroom

Here's how to change the file sharing settings in Classroom.

１．On the drive screen of the class, right-click on the file you want to change the sharing settings on, and click

Select "Get a shareable link".

２．Open the red frame and check "shibaura-it".

３．Click on the link settings.

4．Put a check mark in the red frame.

5．You can copy the link and paste it into your Google Classroom chat to see the file.

•  The way to check if folder was shared

　　　Open the Google Drive on the browser. If the folder icon is image below, sharing is successful.

• The way to check if file was shared

　　　Open Google Drive on  the browser and click the view list at hte top right of the screen.

           If the image on the right of the file name is image below, sharing is successful.

I'm very sorry, but
Due to the university's operational policy, students cannot open or use Google Sites.
We also cannot specifically authorize this.

You can use your Gmail of G suite for education which you had used in college after you graduated.. However, this does not guarantee a permanent use, and this service may be suspended due to changes in G Suite for Education service or changes necessary for management after you graduated.

It can be used as a temporary storage location, but if you want to use it as a file storage,  you should manage important files in two ways.

[Symptoms]
Why can't I connect to the Internet from my laptop even if Microsoft IE and Edge are connected by VPN only?
If you can't connect anything, try it.

[Solution]
① Access "Internet Options" (accessible from the search button in the start button on the lower left)

➡ “Internet Properties” pops up
② Click “Connect” on the tab
③ Click “SRAS VPN” in the box under “Dial-up and Virtual Private Network Settings”
④ Click “Settings”

➡ “Local Area Network (LAN) settings” pops up
⑤ Uncheck “Automatically detect settings” in “Automatic settings”
⑥ Adapt the changes and finish

The access permission may not be set definitely.
With reference to the following pages, please set access permission definitely.

　https://docs.sic.shibaura-it.ac.jp/makehp/step_e04/index.html

Please set an appropriate thing after having checked it about the set point of access permission by yourself.

In the URL mentioned above, you set it with "755" in public_html, but please set it after having understood a meaning, and  be released.

We would like to explain how to check attendance at INFOSS.

1.Visit the INFOSS wabpage from below link.
https://moodle.sic.shibaura-it.ac.jp/moodle/login/index.php

2.Click on Faculty member/ Student Login which highlighted in red on below figure.

3.Click on either area highlighted in red

4.Click on the area highlighted in red.(評定)

5.When students have taken the examination, grades and percentages are shown next to each items.

After logging in, you can switch the INFOSS menu etc. to English by switching "Japanese (ja)" in the upper left to "English (en)".

However, with this alone, the texts and tests are still in Japanese.

When you take the course, open "INFOSS Information Ethics" from "Course overview" on the screen after logging in, and then scroll down to find the English version of the text and test in the "English version" section.

The iOS version of Office is not exactly the same as the PC version of Office.
Please use the PC version of Office for functions that are not available on the iOS version.